Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heath Horchem

Lakeland,Florida

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Publix
01.2021 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Trained staff on operating procedures and company services.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.

Lawn Maintenance Laborer

Conner Creach's Sole Proprietorship
05.2024 - 08.2024
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Diagnosed problems with equipment and performed regular maintenance for long-term functionality.
  • Removed debris and waste from outdoor areas.
  • Utilized power tools and landscaping machines to maintain outdoor areas.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.

Education

BBA - Finance

University of South Florida
Tampa, FL
05-2026

Skills

  • Effective Communication: The ability to express ideas clearly and listen actively Employers value team members who can convey information effectively in both verbal and written forms
  • Adaptability: Demonstrating flexibility and a willingness to learn new skills or adjust to changes in the workplace It shows you can thrive in dynamic environments
  • Problem-Solving: Critical thinking and a proactive approach to tackling challenges creatively and efficiently Employers value employees who can independently find solutions to issues
  • Time Management: Organizing and prioritizing tasks to meet deadlines consistently Being dependable and efficient with time is a universal asset
  • Collaboration and Teamwork: Being a cooperative and supportive team player who contributes to group success Strong interpersonal skills make you a key part of any project

Certification

National Association of State Boards of Accountancy (NASBA)

Continuing Professional Education Credit

Timeline

Lawn Maintenance Laborer

Conner Creach's Sole Proprietorship
05.2024 - 08.2024

Customer Service Representative

Publix
01.2021 - Current

BBA - Finance

University of South Florida

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Heath Horchem