Heath Simmons
Las Vegas,United States
Summary
Experienced bartender with a strong background in customer service and beverage preparation, seeking to transition into a barista role. Adept at creating a welcoming atmosphere, managing high-volume service, and crafting a variety of beverages. Skilled in multitasking, maintaining cleanliness, and ensuring customer satisfaction. Eager to bring a passion for coffee and excellent service to a new environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bartender
Cheba Hut
Las Vegas, NV
02.2023 - Current
- Prepare and serve alcoholic beverages such as beer, champagne, and custom cocktails each night.
- Studied and memorized different alcoholic beverages in order to give quality recommendations to customers.
- Maintain a clean, organized bar by managing inventory, wiping down surfaces, and replenishing fresh ingredients.
- Skilled in handling and processing transactions including credit, debit, and cash payments.
- Provide prompt customer service with a professional and patient attitude.
- Increase restaurant sells by promoting drink specials through upselling.
Server/Barback
Rickety Cricket Brewing
06.2022 - 01.2023
- Provided excellent customer service to all guests.
- Used clear and effective communication to take orders accurately, explain menu items and, address any customer concerns.
- Served food and drinks, and handle cash and card transactions.
- Kept the dinning room clean and organized.
- Assisted the bartender with preparing drinks, restocking supplies, and keeping the bar area clean.
- Helped bartender ensure that all customers receive their drinks in a timely manner.
Server/Assist manager
Sakuras Sushi and Grill
02.2021 - 01.2023
- Ensured that customers had a positive dining experience.
- Knowledgeable about the menu and provided recommendations to customers.
- Suggested additional items like appetizers, desserts, or drinks to increase the total bill.
- Handled cash and credit card transactions.
- Trained new staff members and ensure that all employees are following restaurant policies and procedures.
- Gathered customer feedback that could help the restaurant improve its offerings and service, which can, in turn, boosted sales.
Assistant Kitchen manager/Cook
Hualapai Mountain resort
01.2017 - 01.2021
- Created exciting dishes that attracted new customers and encouraged regulars to try new items, boosting sales.
- Ensured the quality and consistency of the dishes prepared could significantly impart customer satisfaction and repeat business, thus driving sales.
- Taught proper cooking techniques and food safety protocols, managed inventory, ordered supplies, and handle administrative tasks such as scheduling.
Kitchen staff
Kingman regional Medical Center
01.2014 - 01.2017
- Prepared and cooked food for patients, staff, and visitors, as well as ensured that the kitchen was clean and well-stocked.
- Planned menus and create recipes that meet the dietary needs of patients.
- Followed strict food safety guidelines to ensure that all meals were prepared and served safely and to the highest quality standards.
Education
Diploma -
Kingman high school
Kingman, Az05.2015
Skills
- Great customer service
- Communication
- Time management
- Multitasking
- Attention to detail
- Cash and card handling
- Highly reliable
- Team player attitude
- Handling difficult customers
- Professionalism
Certification
- Alcohol awareness (Tam card)
- Foodhandlers card
Timeline
Bartender
Cheba Hut
02.2023 - Current
Server/Barback
Rickety Cricket Brewing
06.2022 - 01.2023
Server/Assist manager
Sakuras Sushi and Grill
02.2021 - 01.2023
Assistant Kitchen manager/Cook
Hualapai Mountain resort
01.2017 - 01.2021
Kitchen staff
Kingman regional Medical Center
01.2014 - 01.2017
Diploma -
Kingman high school