Heath Spencer
Houston,TX
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Material Manage Representative
Progressive General Insurance
Houston, TX
05.2025 - Current
- Areas of responsibility: claims adjuster responsible for managing the property damage component of claims using discretion and independent judgment. Works independently to manage the vehicle damage process including but not limited to estimate damages, ensure estimates are accurate, negotiate with repair facilities and customers, evaluate vehicle repairability and/or total loss to include completing vehicle valuations.
Material Damage Appraiser
GainsCo Insurance Group
Dallas, TX
09.2016 - 09.2024
- Areas of responsibility: Reviewed repair bills submitted by body shops, authorizing payments, creating digital records of all appraisals using specialized software, demonstrated problem solving and analytical skills when completing complex appraisals, successful time management and planning with dispatched assignments, competent in multitasking in the appraising role, and strong shop negotiations.
Shop Foreman
Westside Chevrolet
Katy, TX
01.2013 - 09.2016
- Areas of responsibility: Authorized and arranged purchase of supplies, tools and machinery to facilitate repair services, monitored projects identifying potential delays, delegated work to staff within skillsets and abilities, managing customer concerns driving satisfaction and repeat business, troubleshooting and repair mechanical systems, maintaining accurate payroll records, and coordinating with other departments within business operations.
Bodyshop Estimator
Momentum BMW
Houston, TX
08.2008 - 01.2013
- Areas of responsibility: Develop a strong relationship with customers (vendors, insurance carriers, customers), inspect vehicle to determine the extent of damage, complete damage appraisal using estimating software, analyze mechanical vehicle issues using diagnostic scan tools, monitor repairs, collaborate with technicians for timely repairs, enforce quality control standards for accurate estimate, maintain accurate and update customer accounts.
Education
Pilot License - Flight
MVP Flight Academy
CypressHigh School Diploma - undefined
Cy-Fair High School
Cypress, TXSkills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Worked as a Heavy Equipment Mechanic at Wyman Gordon from 2000-2002
Certification
Adjuster Licenses: States - Texas, Oklahoma, New Mexico, Arizona
Timeline
Material Manage Representative
Progressive General Insurance
05.2025 - Current
Material Damage Appraiser
GainsCo Insurance Group
09.2016 - 09.2024
Shop Foreman
Westside Chevrolet
01.2013 - 09.2016
Bodyshop Estimator
Momentum BMW
08.2008 - 01.2013
High School Diploma - undefined
Cy-Fair High School
Pilot License - Flight
MVP Flight Academy