Heather Leann Kako
Simpsonville,SC
Summary
Versatile and results-driven manager with a track record of enhancing operational efficiency and profitability at R.L. Jordan Oil. Excelled in staff management and inventory tracking, significantly improving team collaboration and customer service. Demonstrated expertise in office and document management, ensuring confidentiality and meticulous data entry.
Overview
11
11
years of professional experience
Work History
Office Floater
Benson's Chrysler Dodge and Jeep
Greer, SC
08.2020 - 10.2021
- Organized and maintained office supplies inventory for multiple locations.
- Processed invoices and payments in a timely manner following internal protocols.
- Handled confidential documents ensuring they remain secure.
- Compiled records of business transactions or other specialized information related to department activities.
- Tracked inventory levels of office supplies to ensure adequate stock is maintained at all times.
- Greeted visitors, provided information, directed inquiries to appropriate personnel, and managed incoming calls.
- Performed clerical duties such as filing, photocopying, scanning documents, faxing correspondence.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Conducted data entry tasks with a high level of accuracy and efficiency.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Answered and directed phone calls to appropriate staff members.
Assistant Manager
Dollar General Store
Laurens, SC
06.2012 - 08.2017
- Maintained accurate records of sales transactions using point-of-sale systems.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
- Resolved conflicts between team members in an effective manner.
- Communicated regularly with customers to gain insights into their needs.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Created reports on sales trends, inventory levels, and financial data.
- Implemented quality control measures to uphold company standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Store Manager
R.L. Jordan Oil (Hot Spot)
Laurens, SC
11.2010 - 06.2012
- Implemented efficient systems for tracking stock movement.
- Ensured compliance with safety regulations and company policies.
- Developed strategies to maximize sales and profitability.
- Identified opportunities for cost savings through waste reduction initiatives.
- Recruited, trained and supervised new employees.
- Monitored inventory levels and placed orders to restock shelves.
- Created weekly work schedules for store personnel.
- Prepared monthly reports on sales figures, expenses, profits.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Resolved customer complaints in a timely manner.
- Performed regular price checks to ensure competitive pricing.
- Maintained accurate records of employee performance reviews.
- Balanced sales, reconciled cash, made bank deposits, and kept the ATM filled to facilitate opening and closing duties.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Education
GED -
Greer High School
Greer, SC03-1998
Certificate - Business And Computer Information Systems
Foothills Career Center
Taylors, SC05-1997
Skills
- Office management
- Document management
- Data entry
- Inventory tracking
- Confidentiality maintenance
- Customer service
- Team collaboration
- Staff management
- Cash handling and management
Timeline
Office Floater
Benson's Chrysler Dodge and Jeep
08.2020 - 10.2021
Assistant Manager
Dollar General Store
06.2012 - 08.2017
Store Manager
R.L. Jordan Oil (Hot Spot)
11.2010 - 06.2012
GED -
Greer High School
Certificate - Business And Computer Information Systems
Foothills Career Center
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