Heather Aden
Ely
Summary
Dynamic professional excelling in customer service and graphic production. Resourceful in resolving complex issues and enhancing workflow efficiency, I leverage critical thinking and innovative solutions to drive productivity. Committed to fostering teamwork and achieving high customer satisfaction through effective communication and quality control.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Level 10
05.2025 - 09.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed customer accounts using CRM software to ensure accurate information and timely updates.
- Streamlined order processing procedures to enhance efficiency and reduce response times.
- Developed and maintained comprehensive knowledge of product offerings to provide accurate support.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Graphic Production Artist
Level 10
02.2023 - 05.2025
- Utilized Adobe Creative Suite to design and prepare print-ready files for various projects.
- Collaborated with project managers to ensure alignment of design specifications and production timelines.
- Executed quality control checks on final artwork, ensuring adherence to brand guidelines and client standards.
- Managed multiple projects simultaneously, maintaining organization and meeting tight deadlines effectively.
- Assisted in training new artists on design software and production techniques, enhancing team skill set.
- Developed templates for recurring projects, reducing turnaround time and ensuring consistency across designs.
- Resolved technical issues related to printing processes, minimizing downtime and optimizing workflow efficiency.
- Ensured accuracy and attention to detail in all aspects of graphic production, including pre-press preparation and color management.
- Contributed to team brainstorming sessions, generating innovative ideas for client projects and internal initiatives.
Production Manager
Apparel 1
08.2022 - 02.2023
- Led production team to enhance workflow efficiency and reduce downtime.
- Implemented quality control measures to ensure compliance with industry standards.
- Coordinated cross-functional teams to streamline operations and meet production targets.
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Fostered a culture of continuous improvement by encouraging open communication between team members.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Created a production schedule to to ensure projects were done on time.
- Figured out production capacity and how to increase it.
Graphic Production Artist
Apparel 1
05.2019 - 09.2022
- Created design concepts based off customer information.
- Working with customer to insure their vision is met.
- Follow design through production process to ensure end product meets customer expectation.
- Consistently met or exceeded performance metrics related to timely completion of projects, client satisfaction ratings, and error reduction rates.
- Developed creative concepts for promotional campaigns, resulting in increased consumer engagement.
- Managed multiple projects concurrently while maintaining strict adherence to deadlines and quality standards.
- Played an integral role in developing new business by creating pitch materials showcasing the agency''s capabilities.
- Served as a liaison between the design team and third-party vendors, ensuring seamless communication throughout each project phase.
Education
Bachelor of Arts - Fine Arts
Iowa State University
Ames, IASkills
- Customer service
- Team Focused
- Critical thinking
- Data entry
- Reliable
- Resourceful
- Innovative
- Adobe Softwear
- Microsoft Softwear
- Google Docs, Sheets, Forms
- CRM
-Technical Skills
Timeline
Customer Service Representative
Level 10
05.2025 - 09.2025
Graphic Production Artist
Level 10
02.2023 - 05.2025
Production Manager
Apparel 1
08.2022 - 02.2023
Graphic Production Artist
Apparel 1
05.2019 - 09.2022
Bachelor of Arts - Fine Arts
Iowa State University