Heather Adriano
Port Jervis,NY
Summary
Highly adaptable COVID-19 Case investigator and Contact Tracer with medical coding and billing certification offers a detail-oriented approach to assessing, tracking and managing complex health surveys and exposure data. Adept at maintaining and organizing daily interactions with affected persons, providing education and information regarding mandated policies and recommended measures. Expert navigation of complex contact-tracing software, systems and policy to safely streamline healing process.
Overview
5
5
years of professional experience
1
1
Certification
Work History
COVID-19 Remote Case Investigator/Contact Tracer
SSOLLC
Albany, NY
12.2020 - 02.2022
- Remote interviewing and monitoring of confirmed Covid-19 cases, suspected cases and exposed individuals
- Maintained trust and credibility through open, compassionate, and respectful communications
- Handled protected healthcare data in accordance with agency guidance specific to confidentiality and privacy issues
- Provided culturally sensitive communication, outreach and interpreter services
- Collaborated with local government agencies, educational facilities, and health institutions
- Maintained high level of accuracy with data collection, procedures and guidelines in a dynamic setting
- Ensured data integrity in Commcare Data Collection App and Microsoft Teams App
- Proficient in Microsoft Teams, Microsoft Word and Excel
Kripalu Yoga Instructor
Self Employed
Port Jervis, NY
10.2016 - 10.2020
- Explained different yoga styles, breathing techniques and poses to students.
- Developed safe and effective exercise programs for both physically able and physically disabled individuals.
- Developed educational and specialized workshops including the management of promotional materials
Education
Bachelor of Science - Child And Family Studies
SUNY Oneonta
Oneonta, NY05.2010
Bachelor of Science - Psychology
SUNY Oneonta
Oneonta, NY05.2010
Associate of Arts - Liberal Arts
Orange County Community College
Middletown, NY05.2007
Skills
- Medical Coding and Billing
- Case Investigation
- Contact Tracing
- Teamwork and Collaboration
- Public outreach
- Data entry and Management
- Managing case files
Certification
Career Step Medical Coding and Billing Certification
650+ Hours 2019
RYT-200 Yoga Instructor Certification
Discovery Yoga 2016
Timeline
COVID-19 Remote Case Investigator/Contact Tracer
SSOLLC
12.2020 - 02.2022
Kripalu Yoga Instructor
Self Employed
10.2016 - 10.2020
Bachelor of Science - Child And Family Studies
SUNY Oneonta
Bachelor of Science - Psychology
SUNY Oneonta
Associate of Arts - Liberal Arts
Orange County Community College
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