Heather Ailor
Knoxville
Summary
Detail-oriented professional specializing in quality assurance and records management, ensuring compliance with regulatory standards. Proven ability to maintain data integrity, prepare timely reports, and mentor team members. Committed to supporting organizational goals while fostering effective communication across all levels.
Overview
7
7
years of professional experience
Work History
Quality Assurance and Records Coordinator
The Florence Crittenton Agency
Knoxville
04.2025 - Current
- Ensure all client records in residential programs are in compliance with TN DCS issuances, State and Federal licensing requirements, laws and other regulatory and legal mandates
- Perform quality control on scanned documents, ensuring data integrity and compliance
- Execute records management tasks, ensuring accurate data entry and organized documentation.
- Prepare and submit required agency and regulatory reports in an efficient and timely manner
- Maintain filing system, ensuring accessibility and accuracy of documents, records, and charts.
Head Teacher
Sogang Language Program
Gwangmyeong
02.2021 - 02.2025
- Mentored 10 junior teachers, shared best practices/lessons learned and provided constructive feedback to improve teaching techniques
- Collaborated with teachers through regular meetings to discuss student performance, address concerns, and identify areas for improvement
- Ensured teachers and students met weekly and monthly goals by maintaining organization and tracking task completion
- Fostered positive work environment by building professional relationships and utilizing effective communication skills
- Adjusted team and personal priorities based on project needs.
Youth Care Associate
The Florence Crittenton Agency
05.2019 - 01.2021
- Recognized and reported abnormalities or changes in health status of up to 12 patients to Case Manager via email and documentation.
- Ensured proper documentation of all aspects of the care provided during each shift using electronic medical record systems through CDT
- Supported staff in maintaining a safe and positive environment for clients.
- Coordinated client schedules and ensured proper location adherence on a daily or nightly basis.
Education
Bachelor of Arts - Psychology
University of tennessee
Knoxville, TN05-2018
Skills
- Quality assurance
- Regulatory compliance
- Records management
- Electronic document management
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Problem solving
- Organizational skills
- Multitasking
- Effective verbal and written communication
- Strong interpersonal skills
Timeline
Quality Assurance and Records Coordinator
The Florence Crittenton Agency
04.2025 - Current
Head Teacher
Sogang Language Program
02.2021 - 02.2025
Youth Care Associate
The Florence Crittenton Agency
05.2019 - 01.2021
Bachelor of Arts - Psychology
University of tennessee