Heather Alleman
Lancaster,PA
Summary
Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Assistant Nurse Manager
Lancaster General Health Penn Medicine
2021.07 - Current
- Increased patient satisfaction by implementing individualized care plans and coordinating with interdisciplinary teams.
- Streamlined nursing operations for efficiency and quality improvement by conducting regular audits and addressing areas of concern.
- Enhanced staff competency by developing and delivering targeted training programs, resulting in improved patient outcomes.
- Promoted a positive work environment by fostering open communication, teamwork, and professional growth opportunities for nursing staff.
- Improved patient safety through close monitoring of infection control practices within the department.
- Participated in hospital-wide initiatives aimed at improving overall patient experience and satisfaction levels.
- Maintained compliance with regulatory standards by staying up-to-date on industry best practices and incorporating them into daily operations as necessary.
- Collaborated with other departments to streamline processes and enhance interdisciplinary teamwork, ultimately improving continuity of care for patients.
- Maintained open lines of communication with patients'' families to ensure their needs were met and concerns addressed promptly.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Oversaw infection control procedures to protect patients from infections and keep nursing departments compliant with state regulations.
Surgical Specialty Supervisor
Lancaster General Hospital
2007.08 - 2021.07
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Registered Nurse, Operating Room
Lancaster General Hospital
1998.07 - 2007.08
- Enhanced patient safety by diligently following proper surgical protocols and procedures.
- Reduced risk of infection through rigorous adherence to aseptic techniques during surgeries.
- Improved patient outcomes by consistently monitoring vital signs and providing timely interventions when needed.
- Contributed to increased patient satisfaction scores by delivering compassionate care and effective communication throughout the perioperative process.
- Collaborated with multidisciplinary teams for seamless coordination of preoperative, intraoperative, and postoperative care.
- Increased efficiency in the operating room by effectively managing resources, including equipment, supplies, and personnel.
- Maintained accurate documentation of all phases of perioperative nursing care, ensuring compliance with regulatory standards and aiding in quality improvement initiatives.
- Optimized operating room scheduling by coordinating closely with surgeons, anesthesiologists, and other healthcare professionals involved in surgical cases.
Education
Bachelor of Science - Nursing
Chamberlain University
Downers Grove, IL05.2018
Associate of Science - Nursing
Lancaster General School of Nursing
Lancaster, PA06.1998
Skills
- Employee Relations
- Interdisciplinary Collaboration
- Staff Development
- Compassionate Care
- Clinical Leadership
- Effective Communication
- Critical Thinking
- Direct Patient Care
- Epic Systems
- Organizational Skills
Accomplishments
Victoria L. Rich Award for Transformational Leadership in 2020
Certification
Registered Nurse
Misc.
B.L.S. expiration 6/2024
FBI fingerprinting and Child Abuse clearances expiration 6/2025
References
References available upon request.
Timeline
Assistant Nurse Manager
Lancaster General Health Penn Medicine
2021.07 - Current
Surgical Specialty Supervisor
Lancaster General Hospital
2007.08 - 2021.07
Registered Nurse, Operating Room
Lancaster General Hospital
1998.07 - 2007.08
Bachelor of Science - Nursing
Chamberlain University
Associate of Science - Nursing
Lancaster General School of Nursing
Registered Nurse
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