Heather Allen
Waterbury,VT
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
24
24
years of professional experience
Work History
General Manager
Von Trapp Bierhall
07.2018 - Current
- Weekly FOH/BOH staff scheduling, Weekly payroll for all FOH and BOH staff, Invoice recording, weekly inventory, weekly beverage ordering, Weekly safe audits, Weekly management meetings, seasonal staff meetings, daily shift FOH/BOH meeting, Hire, train FOH staff / letting staff go when necessary, Liaison between FOH and BOH, Assisting other resort management departments with specific restaurant needs/reservations, Greet and Seat guests, when needed, Utilizing Yelp software to seat guests, make reservations, when needed, Opening and/or Closing restaurant procedures
Owner/Operator
Foggy Mountain Naturals
08.2020 - 09.2022
- Start up retail business, Buyer, merchandiser, customer service, sales, creator, Website design and upkeep, Square platform user, Research, recipe builder for store brand bath and body products, Making 12 different products to sell, Daily bookkeeping, Online sales, pack and ship
Retail Sales Admin Manager
Smugglers' Notch Distillery
12.2014 - 04.2015
- Retail Sales in store, Educating and serving customers spirit tastings, Merchandise ordering/Daily inventory/Shop merchandising/Decorating seasonally, Local promotion and Event coordination/Advertising, Open/Closing shop procedures/Daily cash out
Owner
Esscentuals Organic Bath & Body Shoppe
06.2007 - 08.2009
- Retail Sales/Customer Service, Advertising/Marketing/Purchasing/Merchandising, Accounting (payable/receivable) Daily Bookkeeping, Web Designing/Upkeep, Shipping/Receiving/Inventory
Customer Service Coordinator
Conversant Communications
12.1999 - 12.2001
- Oversee sales orders/correct orders before they are sent to data entry, Confirming orders with customersHandling incoming customer inquiry/directing to proper dept via email or phone, Typing/Filing/Faxing/Email
Education
Liberal Arts - Athletic Training/Sports Medicine
Johnson State College
Johnson, VT12.1994
Graduate -
Harwood Union High School
Duxbury, VT06.1991
Skills
- Leadership and team building
- Problem Resolution
- Team Player
- Efficient multi-tasker
- Effective leader
- Time Management
- Staff Management
- Staff training/development
- Employee Scheduling
- Performance Evaluations
- Vendor Sourcing
- Labor Cost Controls
References
- Jack Pickett, Big Fish, Owner, Stowe, VT, 802-793-4333
- Sabina Gilmore, Timberland, Finance Dir., Stratham, NH, 603-686-9761
- Sean Greenwood, Ben & Jerry's, PR Dir., Burlington, VT, 802-846-1500
- Kimberly Pombar, Keurig, Price & Trade Strategy Manager, Prosper, TX, 802-310-7742
Timeline
Owner/Operator
Foggy Mountain Naturals
08.2020 - 09.2022
General Manager
Von Trapp Bierhall
07.2018 - Current
Retail Sales Admin Manager
Smugglers' Notch Distillery
12.2014 - 04.2015
Owner
Esscentuals Organic Bath & Body Shoppe
06.2007 - 08.2009
Customer Service Coordinator
Conversant Communications
12.1999 - 12.2001
Liberal Arts - Athletic Training/Sports Medicine
Johnson State College
Graduate -
Harwood Union High School
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