HEATHER ALLISON O'DER
Iron Station,NC
Summary
Reliable front office supervisor with strong customer interaction and problem-solving skills. Recognized as a talented employee with a pleasant demeanor and exceptional communication, writing, and time management abilities. Organized office manager with extensive experience in administrative management, effectively prioritizing projects and multitasking to achieve goals. Methodical and detail-oriented team player with expertise in team leadership. Demonstrates a strong work ethic and valuable skills that make me an asset to any organization. Coordinated transportation manager with 2 years of experience overseeing all aspects of the department. Skilled in scheduling, directing work activities, providing guidance and leadership, and handling payroll, billing, and auditing. Combines organizational efficiency with outstanding interpersonal skills.
Overview
24
24
years of professional experience
Work History
Sales Associate
Drivetime
Gastonia, NC
11.2006 - 10.2007
- I worked fulltime selling cars, making phone calls, sending flyers out, making new folders, and making phone calls to new and old leads.
- I had to have good organization skills, good work ethics in general, and being on time was very important.
- I worked long hours 9-9 everyday except for Sunday I was off.
- Promoted new and used vehicle sales to exceed dealership volume, gross profit and customer expectations.
- Negotiated purchase prices and explained sales, warranty and optional products.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Drove team revenue totals by bringing in top sales numbers.
Substitute teacher
Lincoln County
Lincolnton, NC
10.2018 - Current
- Adhere to the curriculum and lesson plans assigned by the regular teacher.
- Follow procedures and achieve lesson goals.
- Assign and explain homework.
- Oversee students outside of the classroom including in the hallways and cafeteria.
- Comply with all school regulations and policies at all times.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed daily classroom routines efficiently, ensuring smooth transitions between activities and maintaining orderliness.
- Collaborated with fellow ECE assistants to create a positive and nurturing environment for children''s growth.
Transportation Manager
Premier Recovery
Denver, NC
01.2023 - 10.2024
- Examined expenditures to develop plans and budgets for increasing profits or improving services.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Directed investigations to verify and resolve customer or shipper complaints.
- Identified and tracked down individuals who have skipped out on financial obligations.
- Contacted employers, banks, credit agencies, family members and other sources to locate debtors.
- Verified addresses, phone numbers and employment status of persons being located.
- Utilized social media platforms like Facebook and LinkedIn to uncover clues about a debtor's whereabouts.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Delegated work to staff, setting priorities and goals.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Administered payroll and maintained proper documentation of employee personnel.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Managed a team of drivers, providing support and guidance to improve performance and productivity.
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Developed strong relationships with clients, ensuring their satisfaction and loyalty to the company.
- Trained new employees on company policies and best practices, fostering a culture of excellence within the department.
- Resolved customer issues efficiently, minimizing lost business due to transportation errors or delays.
ECE Teacher
East Lincoln High School, Occupational Course of Study
Denver, NC
08.2023 - 12.2023
- Promoted critical thinking skills among students by providing stimulating discussions on topics related to course material.
- Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
- Read stories to children and taught painting, drawing, and crafts.
- Established positive relationships with families by maintaining regular communication about their child's academic growth.
- Collaborated with other teachers to plan field trips and special events.
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
- Created an engaging classroom environment through creative use of educational materials.
Skip Tracer
NARS
Denver, North Carolina
02.2022 - 11.2022
- Provided guidance and advice on how best to proceed when attempting difficult locates.
- Identified and tracked down individuals who have skipped out on financial obligations.
- Used binoculars and still and video cameras to obtain evidence for cases.
- Contacted employers, banks, credit agencies, family members and other sources to locate debtors.
- Verified addresses, phone numbers and employment status of persons being located.
- Collaborated with collection agents on strategies designed to encourage payment from delinquent accounts.
- Reviewed gathered information to assess or detect issues.
- Reviewed public records such as property deeds, tax filings and court documents to identify potential leads.
Office Manager
Barrett And Barrett Heating And Air, LLC
Denver, NC
02.2021 - 11.2021
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Oversaw quality control and productivity rates to increase revenue and production times.
- Compared vendor prices and negotiated for optimal savings.
Office Assistant
Squeegee Pros Window Cleaning
Mooresville, NC
10.2019 - 05.2020
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Delivered clerical support by handling range of routine and special requirements.
- Verified accuracy of business records by consistently updating customer information.
- Created detailed expense reports and requests for capital expenditures.
- Coordinated, scheduled and arranged business meetings and travel calendars.
Nanny
A Friend of the Family
Charlotte, NC
06.2014 - 01.2019
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Supported children in play activities, meals and snacks, hygiene and socialization.
- Built positive and nurturing environments to support child social and emotional growth.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Prepared tasty, healthy meals for children to encourage good eating habits.
- Assisted children with homework assignments and special projects across different subjects.
- Monitored schedules to maintain sleeping, eating and school schedules for children.
Case manager
Premier Recovery
Denver, NC
10.2016 - 04.2017
- Collected and worked on over 500 accounts.
- Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
- Worked with customer to create debt repayment plan based on current financial condition.
- Entered client details and notes into system for interdepartmental access and review.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Initiated repossession process or service disconnection upon failure of other collection methods.
Case manager
Colleteral Recovery
Belmont, NC
12.2014 - 11.2015
- Collected and took care of over 250 accounts that was in repossession status.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Counseled debtors on payment options and arranged installment agreements.
- Negotiated to collect balance in full.
- Used probing techniques to determine debtors' reasons for delinquency.
- Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
- Worked with customer to create debt repayment plan based on current financial condition.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
IT Specialist
Dreamweaver's
Gastonia, NC
02.2013 - 04.2014
- Documented data and completed accurate updates to case records.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
- Worked With children 0 months-age 3 with disabilities.
Lead Teacher
Ms. EMS
Denver, NC
01.2012 - 02.2013
- Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
- Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.
- Increased student involvement in program offerings through strategic redesign of program processes and methods.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
House Mother
My Household
Iron Station, NC
11.2007 - 12.2011
- I have been a stay at home mother with two boys.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
- Played games, worked on puzzles and read books to young children.
Car Sales
11.2006 - 10.2007
- I worked fulltime selling cars, making phone calls, sending flyers out, making new folders, and making phone calls to new and old leads.
- I had to have good organization skills, good work ethics in general, and being on time was very important.
- I worked long hours 9-9 everyday except for Sunday I was off.
- Promoted new and used vehicle sales to exceed dealership volume, gross profit and customer expectations.
- Negotiated purchase prices and explained sales, warranty and optional products.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Drove team revenue totals by bringing in top sales numbers.
Teacher
Kenlin Academy Preschool
Iron Station, NC
01.2006 - 07.2006
- Working full-time interacting with children, helping them to learn and grow.
- Teaching them the basics and helping them to learn and become productive in all activities.
- Monitored students' academic, social and emotional progress and recorded in individual files.
- Assisted and supervised 13 children through entire school day.
- Promoted sensory development by providing access to different textures.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
ITFS
Dreamweavers
Gastonia, NC
07.2005 - 12.2005
- I Worked with special needs children one on one and went and took them to appointments when needed.
- I kept daily records on them and their progress.
- Conducted health, sensory and behavioral screenings per month to prepare observation results.
- Developed level-appropriate lessons and activities to support skill-building needs.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
CBS Worker
Sunpath LLC
Gastonia, NC
01.2005 - 07.2005
- Worked one on one daily with clients structuring learning skills, manners and abilities to get along with others.
- I am responsible for daily recording of all activities and abilities.
Teacher's Assistant
University Child Development Center
01.2001 - 01.2003
- Responsibilities included supervising/ teaching the children, parent conferences and general cleaning.
Research Assistant
Joint and Muscle Research Institute
Charlotte, NC
11.2024 - Current
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
- Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
- Monitored project timelines, ensuring timely completion of tasks while maintaining high-quality output.
- Contributed to the publication of research articles in peer-reviewed journals, showcasing expertise in various topics.
Education
MBA - Counseling Psychology
Capella University
Minneapolis, MNBachelor of Arts - Psychology, Sociology
Belmont Abbey College
Belmont, North Carolina12.2005
Pre - Psychology
Gaston College
01.2002
School Graduate - undefined
East Lincoln High School
01.2001
Skills
- Staff Collaboration
- Relationship Building
- Lesson Plan Implementation
- Equipment Troubleshooting
- Schedule Coordination
- Microsoft Office
- Team Leadership
- Team Management and Supervision
- Handling Customer Complaints
- Decision Making
- New Hire Orientation
- Office Management
- Multitasking and Organization
- Data Entry
- Background in Collections
- Investigative Research
- Professional Phone Skills
- Repossessions Industry Knowledge
- Skip Tracing Experience
- Clear Oral Communication
- Customer Service
- Employee Supervision
- Staff Management
- Billing
- Team Supervision
- Scheduling Coordination
- Employee Training
- Staff Training
- Scheduling
- Credit and Collections
- Organizational Skills
Additional Information
I have over 2 years working specifically with autism and down syndrome and other developmental disorders. I have worked with children of all ages for over 10 years.
Timeline
Research Assistant
Joint and Muscle Research Institute
11.2024 - Current
ECE Teacher
East Lincoln High School, Occupational Course of Study
08.2023 - 12.2023
Transportation Manager
Premier Recovery
01.2023 - 10.2024
Skip Tracer
NARS
02.2022 - 11.2022
Office Manager
Barrett And Barrett Heating And Air, LLC
02.2021 - 11.2021
Office Assistant
Squeegee Pros Window Cleaning
10.2019 - 05.2020
Substitute teacher
Lincoln County
10.2018 - Current
Case manager
Premier Recovery
10.2016 - 04.2017
Case manager
Colleteral Recovery
12.2014 - 11.2015
Nanny
A Friend of the Family
06.2014 - 01.2019
IT Specialist
Dreamweaver's
02.2013 - 04.2014
Lead Teacher
Ms. EMS
01.2012 - 02.2013
House Mother
My Household
11.2007 - 12.2011
Sales Associate
Drivetime
11.2006 - 10.2007
Car Sales
11.2006 - 10.2007
Teacher
Kenlin Academy Preschool
01.2006 - 07.2006
ITFS
Dreamweavers
07.2005 - 12.2005
CBS Worker
Sunpath LLC
01.2005 - 07.2005
Teacher's Assistant
University Child Development Center
01.2001 - 01.2003
MBA - Counseling Psychology
Capella University
Bachelor of Arts - Psychology, Sociology
Belmont Abbey College
Pre - Psychology
Gaston College
School Graduate - undefined
East Lincoln High School