Heather Alyea
Northfield,MN
Summary
Organized scheduling coordinator with proactive attitude regarding production scheduling coordination. Several years of experience in production and materials management. Consistently builds upon existing skills and learns new skills while completing projects within established timeframes.
Overview
14
14
years of professional experience
Work History
Scheduling Coordinator
Gulf coast Oncology
Palm Harbor, Florida
04.2004 - 04.2018
- Resolved customer complaints or answered customers' questions.
- Managed appointment setting, cancellations, and rescheduling for clients, enhancing customer satisfaction.
- Resolved customer inquiries regarding schedule changes or availability of services and products.
- Provided reminder calls to clients prior to scheduled visits.
- Tracked and reported on scheduling errors or issues, implementing corrective actions as needed.
- Followed prescribed list of questions and provided appropriate responses to get and give information during scheduling calls.
- Responded to emergency scheduling changes promptly, minimizing disruptions to operations.
- Set and confirmed customer appointments.
- Utilized scheduling software to organize and update daily, weekly, and monthly schedules.
- Copied and faxed important information for patient and client records.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
High School Diploma -
Dartmouth High
North Dartmouth, MA06-1992
Some College (No Degree) - Human Resorces
St Pete Community College
St Petersburg, FlSkills
- Scheduling software
- Appointment management
- Customer service
- Conflict resolution
- Data entry
- Time management
- Interpersonal communication
- Problem solving
- Attention to detail
- Organizational skills
- Emergency response
- Client interaction
- Strong work ethic
- Insurance verification
- Multitasking capacity
- Medical terminology
- Customer relationship management
- Documentation and recordkeeping
- Patient registration
- Customer service and support
- Effective communication
- MS office suite
- Schedule organization
- Self motivation
Timeline
Scheduling Coordinator
Gulf coast Oncology
04.2004 - 04.2018
High School Diploma -
Dartmouth High
Some College (No Degree) - Human Resorces
St Pete Community College