Heather Anderson

• Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
• Oversaw maintenance activities, ensuring equipment reliability and minimal downtime due to repairs or malfunctions.
• Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
• Fielded customer complaints and comments and rectified issues.
• Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
• Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.

Lead a team of employees in a fast paced environment. Used numerous boards to bid on freight to allow minima down time for drivers.