Heather Anderson
Piermont,NH
Summary
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
33
33
years of professional experience
Work History
Assistant Center Store Manager
Hannaford Supermarket
West Lebanon, NH
02.2026 - Current
- Managed daily operations of the center store and ensured product availability.
- Directed staff in daily operations such as stocking shelves, rotating merchandise, building displays, setting up promotional materials and ensuring proper signage.
- Collaborated with the team to enhance customer service experience in-store.
- Resolved customer complaints promptly and professionally.
- Assisted in training new employees on store policies and procedures.
- Maintained inventory levels and conducted regular stock assessments.
- Communicated effectively with suppliers regarding product orders and deliveries.
- Ensured compliance with food safety regulations and cleanliness standards.
- Ensured compliance with all applicable laws, regulations, safety standards.
- Performed regular inspections of center store areas for cleanliness and safety compliance.
- Organized promotional displays to highlight seasonal products effectively.
- Created a team environment by providing leadership, motivation, direction and support to associates.
- Conducted regular audits of store operations to identify areas for improvement.
- Assisted customers in locating desired items within the store.
- Prepared staff work schedules and assigned team members to specific duties.
Accounts Payable and Payroll Manager
SAU70
Hanover, New Hampshire
06.2015 - 02.2026
- Oversaw payroll functions, maintaining compliance with federal and state regulations.
- Managed accounts payable processes, ensuring timely and accurate invoice processing.
- Reviewed and processed invoices, employee expense reports, and payroll records to ensure accuracy.
- Maintained accurate accounts payable records by ensuring timely payments of vendors and suppliers.
- Reconciled vendor statements and resolved discrepancies in a timely manner.
- Trained staff on accounts payable procedures and payroll systems usage.
- Provided guidance and assistance on payroll issues such as tax withholding calculations, retroactive pay adjustments.
- Compiled information for year-end W2 forms and 1099 forms for independent contractors.
- Reconciled benefit deductions against plan providers' statements each month.
- Researched vendor inquiries regarding payment status or discrepancies.
- Reconciled monthly statements and transactions to keep records accurate and current.
Customer Service Manager
Shaw's Supermarket
Newport, NH
05.1993 - 06.2015
- Supervised daily operations of the customer service department.
- Provided exceptional customer service to ensure customer satisfaction.
- Trained staff on effective communication and conflict resolution techniques.
- Implemented training programs for new hires on company procedures and systems.
- Facilitated employee onboarding and training programs for new hires.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Education
Lebanon High School
Lebanon , NHSkills
- Inventory control
- Food safety compliance
- Visual merchandising
- Product knowledge
- Sales forecasting
- Workforce scheduling
- Time management
- Attention to detail
- Teamwork
- Reliability
- Customer relationship management
- Time management abilities
References
References available upon request.
Cover Letter
Cover Letter
Accounting/Payroll Specialist
Bradford, VT
Job #5899362
Septemper 16th
To Whom It May Concern;
In regards to the resent posting, I would like to be considered for the position of AccountIng/ Payroll Specialist please find my resume attached.
With 10 years 8 months experience with Accounts Payable and Payroll at SAU70 and
22 years of background In Retail Management, I feel that I would be an asset to the Orange East Supervisory Union Team. I feel my past work experience would help me be successful in a position allowing me to gain new work experience. The skills I have acquired during my career with SAU70 and in Retail Management would enable me to be successful in this position.
in my prior role as Customer Service Manager in Newport New Hampshire, I was responsible for the successful operation of the Service Desk and Checkout department, all the while providing the best possible customer satisfaction for my valued customers. I was also responsible for in store systems maintenance, proficient in running daily and weekly payroll, as well as maintaining overall store operations in the absence of the Store Director. I have been involved in New Store openings, which entailed the interviewing of prospective associates and their personal development and training. I have been in charge of the Safety Committee and conduct monthly Safety evaluations. I have been assigned special projects and have traveled to other states and stores to train and develop other Checkout Managers and Assistant Store Directors. I oversaw the bookkeeping process daily, vendor billing, ordering supplies and meeting our account budgets. I was actively involved with our Profit and Loss and striving to maximize our quarterly profits.
In addition to my past work experience I consider myself to be very self motivated, organized and detail orientated. I am a quick learner and look forward to a new challenging experience. I am not afraid of hard work and would give this position 110% should it be offered to me. I look forward to meeting you in the near future to discuss further the position, and my qualifications.
Sincerely,
Heather Anderson
Timeline
Assistant Center Store Manager
Hannaford Supermarket
02.2026 - Current
Accounts Payable and Payroll Manager
SAU70
06.2015 - 02.2026
Customer Service Manager
Shaw's Supermarket
05.1993 - 06.2015
Lebanon High School