Heather Andruss

• Facilitates real estate transactions by managing the escrow process, ensuring all legal and financial requirements are met before the property transfer is finalized. Acts as a neutral third party to protect the interests of both buyers and sellers.

Shadowed a School Nurse during Summer School to satisfy clinical hours for the RN Re-Entry program at Austin Community College

• Conducted monthly training sessions on medical management. Liaison between physicians, injured workers, and employers. Assisted in evaluating early return options with modified job duties. Reviewed medical records to assess job requirements and treatment plan compliance. Referred employees to the Employee Assistance Program (EAP). Provided education to injured workers and employers regarding rights and responsibilities. Mentored new hires in their roles. Facilitated independent medical examinations (IME). Collaborated with the National Appeals Unit. Managed decisions related to injured workers' benefits, including paid family leave (PFL), voluntary plan (VP), salary continuation, and short-term disability benefits. Administered and tracked protected leaves of absence, including pregnancy disability leave law, paid family leave (PDLL), California Family Rights Act (CFRA), Family and Medical Leave Act (FMLA), military leave, and Americans with Disabilities Act (ADA).

• Claims Assistant - Disability Specialist - Disability Specialist II. Provided case direction and ensured medical information substantiated the need for absence from work. Made timely claim determinations and ensured compliance with duration control guidelines. Communicated with claimants' providers and coordinated investigative efforts. Utilized clinical resources in case assessment. Instructed claimants on documentation required and payment information. Arranged appropriate referrals of claims to outside vendors.