HEATHER ENGREM
Nottingham,PA
Summary
Reliable administrative professional with experience supporting licensing compliance, confidential recordkeeping, billing procedures, and day-to-day operations. Known for clear communication with parents, careful handling of files and transactions, and steady support that helps teams stay organized, compliant, and responsive to daily needs.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Assistant Director
Lil Einsteins Learning Academy
Bear, Delaware
01.2025 - Current
- Coordinated curriculum planning, lesson support, and classroom activities to enhance educational outcomes.
- Implemented policies and procedures to ensure compliance with federal, state and local laws.
- Supported licensing compliance inspections and safety procedures for early childhood care.
- Maintained child records, enrollment files, and confidential documentation to ensure accuracy and compliance at Excel Education & Daycare.
- Assisted parent communication on enrollment, attendance policies, and child progress.
- Reviewed supplies, materials, and facility needs for daily daycare operations.
- Implemented billing procedures and reconciled accounts to streamline financial operations and ensure accurate record-keeping.
Regional Property Manager
Mark Development Corp
West Grove, PA
10.2018 - 06.2024
- Managed daily administrative tasks, enhancing tenant relations and ensuring accurate rent collection and payment history.
- Resolved tenant complaints promptly, improving tenant retention and fostering a positive living environment.
- Executed and finalized new leases, renewals, and terminations.
- Coordinated general maintenance and major repair projects to maintain property standards and tenant satisfaction.
- Proficient in Appfolio, Management Software
Administrative Assistant
Penn Delmar Power
Nottingham, PA
03.2018 - 10.2018
- Supported management staff with administrative tasks, including answering phone calls, scheduling meetings, and maintaining records to facilitate smooth operations.
- Organized and updated scheduling and event calendars to streamline appointment management and improve scheduling accuracy.
- Coordinated travel arrangements for employees and clients to ensure timely and efficient travel logistics.
Account Manager/ Lead Technician
A Helping Hand
Oxford, PA
10.2015 - 03.2018
- Responded quickly to meet customer needs and resolve problems.
- Delivered courteous service to customers, ensuring satisfaction and repeat business.
- Managed multiple tasks while adapting to changing priorities to meet customer needs.
- Utilized time management strategies to consistently complete tasks on schedule.
Administrative Assistant
Lil' Einstein's Learning Academy
Bear, DE
07.2005 - 03.2009
- Coordinated scheduling and event calendars to optimize facility use and support team activities.
- Greeted visitors and callers,handled inquiries and served as a primary point of contact for the facility.
- Maintained files,keeping sensitive information confidential
- Participated in ongoing training to enhance job skills.
Education
High School Diploma -
Oxford Area High School
PA06-1996
Nursing
Cecil College
Elkton, MDSkills
- Regulatory Compliance
- Educational Administration
- Record keeping
- Policy enforcement
- Parent engagement
- Stakeholder Engagement
- Team leadership
- Conflict resolution
- Decision-making
- Organizational Skills
- Time management
- Attention to detail
- Excellent Communication
- Self motivation
Certification
- TECE 1&2
- First Aid & CPR
Timeline
Assistant Director
Lil Einsteins Learning Academy
01.2025 - Current
Regional Property Manager
Mark Development Corp
10.2018 - 06.2024
Administrative Assistant
Penn Delmar Power
03.2018 - 10.2018
Account Manager/ Lead Technician
A Helping Hand
10.2015 - 03.2018
Administrative Assistant
Lil' Einstein's Learning Academy
07.2005 - 03.2009
High School Diploma -
Oxford Area High School
Nursing
Cecil College