Ruby Webb
Olive Hill,KY
Summary
Productive Assistant Director with many years of experience handling and overseeing various business operations. Well-versed in formulating business goals and initiating policies, guiding, and training staff and monitoring administrative functions. Organized and analytical problem-solver commended for building and maintaining excellent customer relationships.
Overview
14
14
years of professional experience
2013
2013
years of post-secondary education
Work History
Assistant Director
Gateway Children’s Advocacy Center
Morehead, KY
12.2014 - Current
- Coordinated multi-disciplinary teams to support child advocacy initiatives.
- Developed training programs for staff on trauma-informed care practices.
- Managed case documentation and ensured compliance with legal standards.
- Supervised intake processes for families seeking advocacy services.
- Facilitated community outreach events to raise awareness of child protection issues.
- Collaborated with law enforcement and social services to coordinate responses.
- Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
- Established standards of excellence for customer service delivery throughout the organization.
- Developed protocols for handling confidential information within the organization.
- Coordinated financial activities, budgeting and forecasting for assigned departments.
- Ensured compliance with safety regulations among all personnel.
- Implemented billing procedures, audited and reconciled accounts and recorded transactions.
- Created and maintained reports on operational performance metrics.
- Implemented policies and procedures to ensure compliance with federal, state and local laws.
- Oversaw purchasing and inventory to retain physical assets.
- Prepared reports and presentations for executive leadership review.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Phlebotomist
St. Claire Healthcare
Morehead, KY
12.2011 - 12.2014
- Collected blood samples from patients using proper techniques and equipment.
- Ensured compliance with safety protocols in sample handling and storage.
- Maintained accurate patient records and documentation for all procedures.
- Coordinated with healthcare teams to ensure efficient patient flow during procedures.
- Communicated effectively with patients to alleviate concerns and provide instructions.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Adhered to HIPAA guidelines regarding patient privacy.
- Provided excellent customer service while interacting with patients.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Responded quickly and effectively to emergency situations.
- Maintained accurate records of collected specimens and test results.
- Ensured compliance with federal regulations governing laboratory procedures.
- Demonstrated proficiency in using a variety of collection techniques and equipment.
Education
Bachelor of Arts - University Studies
Morehead State University
Morehead, KY 08.2021 - 05.2023
Associate of Arts -
Maysville Community And Technical College
Morehead, KY 08.2018 - 05.2021
West Carter High School
Olive Hill , KYSkills
- Compliance management
- Case documentation
- Community outreach
- Relationship building
- Effective communication
- Problem solving
- Regulatory compliance
- Financial management
- Human resources
- Business administration
- Organizational skills
- Reporting and documenting
- Active listening
- Multitasking capacity
- Adaptability and flexibility
References
References available upon request.
Timeline
Bachelor of Arts - University Studies
Morehead State University
08.2021 - 05.2023
Associate of Arts -
Maysville Community And Technical College
08.2018 - 05.2021
Assistant Director
Gateway Children’s Advocacy Center
12.2014 - Current
Phlebotomist
St. Claire Healthcare
12.2011 - 12.2014
West Carter High School