Heather Ashley
Easley,South Carolina
Summary
Attentive receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with several years of hands-on experience in administrative roles.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Receptionist/Boarding Manager
Travelers Rest Animal Hospital
Travelers Rest , SC
12.2017 - Current
- Answered and directed incoming calls using multi-line telephone system.
- Scheduled appointments for doctors, boarding, and grooming departments.
- Managed a kennel staff of 7 for 4 years, ensuring efficient operations and high standards of care.
- Served as a Vet Tech for 2 years, providing technical support and animal care expertise.
Receptionist/Scheduling Coordinator
CC Fencing LLC
Greenville , SC
01.2016 - 12.2017
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Greeted customers, answered general questions and directed to appropriate locations.
Lead Vet Tech
Ambassador Animal Hospital PC
Greenville, SC
10.2013 - 06.2016
- Observed animal physical conditions to detect illness or unhealthy conditions requiring medical care.
- Communicated effectively with clients regarding their pet's condition or treatment plan.
- Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
- Assisted veterinarian with surgical procedures by assembling and sterilizing instruments and administering anesthesia.
Education
Health Sciences
Greenville Technical College
Greenville, SC05-2007
Skills
- Scheduling
- PC proficient
- Verbal and written communication
- Project management
- Front desk operations
- Clerical support
- Staff management
- Customer and client relations
- Animal examination
- Appointment scheduling
- Anesthesia monitoring
- Team communication
- Vaccine administration
- Patient monitoring
- Animal grooming
- Animal restraint
- Client education
Certification
- Certified Vet Assistant 2007
Timeline
Receptionist/Boarding Manager
Travelers Rest Animal Hospital
12.2017 - Current
Receptionist/Scheduling Coordinator
CC Fencing LLC
01.2016 - 12.2017
Lead Vet Tech
Ambassador Animal Hospital PC
10.2013 - 06.2016
Health Sciences
Greenville Technical College