Heather Atienza
Jacksonville
Summary
Results-driven Bill Review Associate with a strong focus on customer satisfaction and conflict resolution. Recognized for effective communication and problem-solving skills, successfully enhancing customers relationships and team collaboration.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Bill Review Associate Senior
One Call
Jacksonville, FL
02.2019 - Current
- Completed day to day duties accurately and efficiently.
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address related to our products and services.
- Resolved customer issues with knowledgeable and friendly service, enhancing overall satisfaction.
- Prioritized and organized task to efficiently accomplish service goals.
- Collaborated with team members to achieve project objectives and meet deadlines efficiently.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Accounts Receivable Associate II
One Call
Jacksonville, FL
10.2014 - 02.2019
- Processed customer invoices using internal accounting software.
- Managed customer account inquiries through email and phone communications.
- Collaborated with team members to resolve billing discrepancies.
- Assisted in preparing financial reports for management review.
- Maintained organized records of transactions and correspondence.
- Trained new staff on accounts receivable procedures, enhancing team onboarding process.
- Followed up on all open items until resolved.
- Investigated discrepancies between customer payment records and internal records.
- Provided customer service by responding to inquiries from clients related to their accounts.
- Resolved billing disputes with customers in a timely manner.
- Generated reports detailing outstanding customer balances and aging information.
- Tracked delinquent accounts and initiated collections activities.
Education
High School -
Fletcher High School
Neptune Beach, FL05-2005
Skills
- Invoice processing
- Accounts reconciliation
- Financial reporting
- Compliance monitoring
- Customer account management
- Process improvement
- Relationship management
- Team collaboration
- Problem solving
- Attention to detail
- Time management
- Conflict resolution
- Training support
- Team building
- Effective communication
- Excellent communication
- Verbal communication
- Problem-solving
Timeline
Bill Review Associate Senior
One Call
02.2019 - Current
Accounts Receivable Associate II
One Call
10.2014 - 02.2019
High School -
Fletcher High School