Heather Atwood
West Valley City
Summary
Dynamic and results-driven Manager with over 15 years of leadership experience driving operational excellence, building high-performing teams, and delivering revenue growth across diverse industries. Known for a hands-on leadership style, strategic problem-solving, and a commitment to cultivating collaborative, customer-focused cultures. Adept at aligning cross-functional teams with business goals, improving efficiency, and steering organizations through periods of growth and transformation. Passionate about empowering people and elevating performance through clear communication, accountability, and an eye for opportunity
Overview
20
20
years of professional experience
1
1
Certification
Work History
Event and Bar Director
Kemo Sabe
Park City
01.2024 - 01.2025
- Delivered exceptional customer service, swiftly resolving issues to enhance patron experiences and improve Google ratings.
- Developed and executed marketing strategies, including social media campaigns and local partnerships, increasing customer engagement.
- Trained and supervised bartenders and event staff, ensuring compliance with bar protocols and exceptional service delivery.
- Managed bar operations with a focus on inventory control and supplier negotiations, reducing beverage costs by 30% while upholding quality standards.
- Spearheaded organization of private and public events, resulting in a 1000% increase in customer attendance and revenue.
Loan Auditor
Celtic Bank
Salt Lake City
01.2015 - 01.2024
- Conducted comprehensive reviews of loan packages for government (SBA) funding compliance.
- Ensured accuracy while adhering to company, state, and federal lending regulations.
- Presented audit findings through verbal reports and detailed written documentation.
- Audited payroll records and personnel files to calculate insurance premiums and tax liabilities.
- Safeguarded sensitive information by implementing strict information protection protocols.
- Managed department supplies by ordering, organizing, and tracking usage efficiently.
- Prepared operational reports to inform senior leadership on routine activities and special projects.
- Maintained office efficiency by routing mail and updating schedules to prevent conflicts.
Lead Bartender/ Management Team
The Depot
Salt Lake City
01.2005 - 01.2018
- High volume concert and nightclub venue bar management. Started from the venues beginning and created a high functioning successful venue specializing in concerts, special events and club nights.
- Recruited and trained new bartenders and servers in all aspects of the job, including customer service, use of equipment, drink preparation, and upselling techniques.
- Conducted weekly and monthly inventories to assure an adequate supply.
- Adhered to all DABC and company-defined regulations.
- Answered beverage questions and recommended potential choices according to patron preferences.
- Coordinated staff schedules and assignments for adequate coverage of all customer needs.
Office/ Salon Manager
Hair Club for Men
Sandy
01.2013 - 01.2015
- Managed high-volume salon operations, ensuring seamless coordination among stylists and staff.
- Maintained office environment by efficiently routing incoming and outgoing mail.
- Ordered and organized departmental supplies, tracking usage to minimize waste.
- Prepared operational reports for senior leaders on routine activities and special projects.
- Greeted visitors and escorted them to appropriate destinations within the office.
- Documented payments and expenses, ensuring current financial records.
- Updated office calendar with meetings and events to prevent scheduling conflicts.
- Implemented an efficient filing system, improving document retrieval processes.
Education
Some College (No Degree) -
Weber State University
Ogden, UTCosmetology And Master Esthetician -
Taylor Andrews Academy
Layton, UTSkills
- Operational efficiency
- Recruitment and hiring
- Cost control
- Analytical thinking
- Task delegation
- Vendor management
- Employee training
- Project management
- Process improvement
Certification
- Sips and Tips Utah Alcohol Certificate
- Cosmetology License
- Master Esthetician License
Volunteer Experience
For the Kids- Provides food & hope to kids facing hunger in UT
Lofts on redwood- Manage and develop acommunity of 100+ homes
Timeline
Event and Bar Director
Kemo Sabe
01.2024 - 01.2025
Loan Auditor
Celtic Bank
01.2015 - 01.2024
Office/ Salon Manager
Hair Club for Men
01.2013 - 01.2015
Lead Bartender/ Management Team
The Depot
01.2005 - 01.2018
Some College (No Degree) -
Weber State University
Cosmetology And Master Esthetician -
Taylor Andrews Academy