Experienced with team leadership and operational management. Utilizes effective communication to delegate tasks and ensure project milestones are met. Track record of enhancing team performance through strong problem-solving and conflict resolution skills.
Led risk mitigation efforts through proactive identification of potential hazards or barriers within operational environments.
Managed incident reporting processes, maintaining accurate records for analysis and improvement initiatives.
Demonstrated exceptional leadership skills in managing a diverse team of security professionals while maintaining high morale levels.
Increased overall client satisfaction by consistently delivering professional service and promptly addressing concerns or requests.
Facilitated cross-functional collaboration between teams to address complex security challenges effectively.
Conducted regular audits of security equipment, ensuring timely maintenance and replacement as needed.
Supported management in establishing operational goals, aligning resources to achieve desired outcomes.
Mentored junior team members, fostering a strong sense of teamwork and shared responsibility among the group.
Streamlined communication between team members using advanced mobile technologies and applications.
Recorded incident reports with detailed accounts of occurrences.
Assessed electronic security systems and reported malfunctions.
Fiber Optic Splicer
Prince Telecommunications
06.2024 - 08.2024
Upheld high standards of craftsmanship while working under challenging conditions, including inclement weather or confined spaces.
Achieved optimal network performance by splicing fiber optic cables with precision and speed.
Improved service quality by regularly inspecting and maintaining fiber optic equipment and tools.
Ensured accurate documentation of splicing work, maintaining detailed records for future reference.
Reduced downtime for clients by efficiently identifying and resolving connectivity issues.
Adhered to all local, state, and federal regulations governing the safe handling and disposal of hazardous materials used in fiber optic splicing processes.
Utilities Locator Level 3
USIC
06.2023 - 06.2024
Enhanced safety by accurately identifying and marking underground utility lines.
Actively responded to emergency situations pertaining to excavation accidents.
Coordinated with other field technicians to efficiently complete large-scale projects within designated timeframes.
Photographed utility sites and marked lines with paint and flags for identification by excavating personnel.
Worked outdoors in harsh conditions to complete utilities location requirements within expected timeframes.
Ensured compliance with federal, state, and local regulations during all utility locating activities.
Enhanced workplace safety with strict adherence to company guidelines, OSHA regulations, and local laws.
Crew Leader
Crafty Beer Guys
09.2022 - 02.2023
Trained employees in time management and proper ways to complete job duties.
Monitored team members to verify work quality and address concerns.
Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
Implemented quality control measures to ensure consistent results across all completed tasks and projects.
Streamlined workflow processes to reduce downtime and increase overall productivity within the team.
Adjusted equipment and troubleshot issues.
Security Officer
Signal 88
02.2019 - 01.2021
Patrolled and monitored premises in company vehicle and by foot.
Reported suspicious activities and persons to law enforcement.
Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Wrote detailed reports of all security breaches and investigations.
Customer Service Associate
Dana Safety Supply
10.2019 - 03.2020
Answered customer telephone calls promptly to avoid on-hold wait times.
Maintained a high level of product knowledge, providing accurate information to customers.
Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Bar Attendant
Krave Kava Bar
06.2018 - 02.2019
Managed cash register transactions accurately, ensuring proper handling of payments and tips.
Successfully collaborated with other staff members to provide seamless service during high-volume periods.
Operated and closed down bar station according to sanitation regulations and safety standards.
Restocked ice, condiments, and snacks.
Maintained knowledge of menu items and selections to enhance customer experience and expedite service.
Developed rapport with regular customers, fostering a sense of community within the establishment.
Notified management of guest complaints for quick, effective resolution.
Increased repeat business through friendly interactions and personalized recommendations based on guest preferences.
Bussed bottles and glassware to maintain clean bar area.
Maximized sales by upselling premium drinks and promoting daily specials.
Assistant Supervisor
Carl's Flooring
02.2014 - 10.2016
Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Worked with management team to implement proper division of responsibilities.
Addressed employee concerns promptly and professionally, maintaining high levels of job satisfaction among team members.
Assisted in the development of training materials to ensure a consistent learning experience for new hires.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Organized schedules, workflow and shift coverage to meet expected business demands.
Pest Control Specialist
Truly Nolan Pest Control
07.2015 - 01.2016
Collaborated with team members for efficient completion of large-scale projects, ensuring timely service delivery.
Provided outstanding customer service, addressing inquiries and resolving issues in a timely manner.
Developed customized treatment plans tailored to each client''s specific needs and concerns.
Telecommunications Technician
MasTec
11.2012 - 05.2014
Installed and configured new devices and system components.
Efficiently troubleshot fiber-optic connections resulting in quicker restoration of services following outages.
Installed and repaired network cabling, hardware and software to maximize operational efficiency.
Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
Education
Highschool diploma -
Survivors Charter
West Palm Beach, Florida
Skills
Report writing
Incident reporting
Security guard license
Safety guidelines
Multitasking and organization
Fusion splicing
Crew management
Utility locating
Detail-oriented
Training and mentoring
Troubleshooting and resolution
Work Authorization - Authorized Countries
United States
Certification
Security License in Security and Protective Services [Signal 88 Raleigh] Feb of 2019
Broadcasting and Production Technology Certification [Connecticut School of Broadcasting] Apr of 2004
Timeline
Security Officer Supervisor
Signal Securities
08.2024 - Current
Fiber Optic Splicer
Prince Telecommunications
06.2024 - 08.2024
Utilities Locator Level 3
USIC
06.2023 - 06.2024
Crew Leader
Crafty Beer Guys
09.2022 - 02.2023
Customer Service Associate
Dana Safety Supply
10.2019 - 03.2020
Security Officer
Signal 88
02.2019 - 01.2021
Bar Attendant
Krave Kava Bar
06.2018 - 02.2019
Pest Control Specialist
Truly Nolan Pest Control
07.2015 - 01.2016
Assistant Supervisor
Carl's Flooring
02.2014 - 10.2016
Telecommunications Technician
MasTec
11.2012 - 05.2014
Highschool diploma -
Survivors Charter
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