HEATHER BAILEY (CRCR)
HORN LAKE,USA
Summary
Payment Poster with 6+ years of experience in optimizing revenue cycles and enhancing financial performance through precise payment processing and verification. Skilled in data analysis, financial reporting, and workflow improvement, demonstrating a strong commitment to teamwork and patient communication. Adept at identifying payment trends and implementing systematic checks to increase efficiency and accuracy in healthcare billing processes.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Payment Poster
Methodist Healthcare/ Ensemble
Memphis
09.2012 - Current
- Processed and verified patient payments, ensuring accuracy and expediting revenue cycles to enhance financial performance.
- Managed ERA, EFT and Lockboxes for PB & HB.
- Processed payment transactions accurately and efficiently, ensuring timely posting to patient accounts.
- Resolved discrepancies in payment postings, improving overall accuracy of financial records.
- Maintained comprehensive records of transactions, reducing discrepancies and improving reporting accuracy by implementing systematic checks.
- Analyzed payment trends to identify areas for improvement, leading to optimized billing processes and increased efficiency.
- Worked closely with healthcare teams to address payment issues, fostering communication that strengthened patient trust and satisfaction.
- Demonstrated a strong commitment to teamwork and patient service, contributing positively to the department's collaborative culture.
- Streamlined payment processing workflows, achieving measurable improvements in revenue cycle efficiency and enhancing cash flow.
Billing Dept
Semmes-Murphey Clinic
Memphis
10.2006 - 08.2012
- Processed patient billing with precision, minimizing discrepancies and ensuring timely reimbursements, contributing to the clinic's revenue cycle efficiency.
- Collaborated with healthcare providers to clarify billing queries, fostering a positive environment for patient interactions and enhancing overall satisfaction.
- Reviewed billing reports for accuracy, identifying trends and implementing corrective measures that led to noticeable improvements in claim approvals.
- Maintained comprehensive records of patient accounts, ensuring compliance with healthcare regulations while streamlining audit processes.
- Educated patients on billing procedures and payment options, effectively reducing confusion and promoting timely payments.
- Enhanced billing workflows by implementing automated systems, resulting in faster processing times and improved cash flow for the clinic.
Education
Medical Office Program -
Concorde Career College
Memphis01-1998
Diploma - undefined
Frayser High School
Memphis01-1997
Skills
- Data Analysis
- Financial Reporting
- Revenue Optimization
- Workflow Improvement
- Patient Communication
- Team Collaboration
- Problem Solving
- Microsoft Word
- Excel
- Powerpoint
- Effective communication skills
- HIPAA compliance
- Accurate data entry
- Insurance verification
- Payment processing
Certification
- Certified CRCR, ENSEMBLE - JANUARY 2026
Timeline
Payment Poster
Methodist Healthcare/ Ensemble
09.2012 - Current
Billing Dept
Semmes-Murphey Clinic
10.2006 - 08.2012
Diploma - undefined
Frayser High School
Medical Office Program -
Concorde Career College