Heather Baker
Athol,MA
Summary
Dynamic Obstetrical Nurse Case Manager at Fallon Health with a proven track record in patient advocacy and care delivery. Expert in developing comprehensive care plans and facilitating access to community resources. Skilled in critical thinking and quality improvement, ensuring optimal outcomes for patients and families in complex healthcare environments while reducing healthcare costs.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Obstetrical Nurse Case Manager
Fallon Health
Worcester, MA
10.2021 - Current
- Facilitated access to specialty services by identifying Medicaid and Medicare providers.
- Maintained accurate documentation of all case management activities per regulatory standards.
- Evaluated referrals for service appropriateness from physicians, hospitals, and clinics.
- Developed and implemented care plans for patients, ensuring highest quality of care.
- Assisted patients in navigating healthcare systems throughout their treatment processes.
- Actively participated in performance improvement initiatives to enhance organizational standards.
- Communicated with patients via phone or email to monitor progress and address inquiries.
- Participated in interdisciplinary team meetings to coordinate complex patient care.
Registered Nurse
St. Vincent Hospital
Worcester, MA
11.2014 - Current
- Supported laboring mothers with comfort, advice, and medical interventions.
- Triaged incoming patients for emergent needs, condition and potential delivery.
- Provided accurate assessment of fetal well being utilizing external and internal fetal monitoring techniques
- Tracked responses to induction and pain relief techniques and notified provider of concerning responses.
- Delivered evidence based, cost-effective care to every patient based on extensive experience in obstetrical care.
- Completed comprehensive assessment of patient and family needs to identify outcomes, establish care plans, monitor progress and modify care plan as needed.
- Assisted obstetricians and midwives with deliveries and cared for newborns directly after birth.
- Prepared patients for and assisted with examinations, treatments and procedures such as cesarean sections.
- Contributed to team efficiency, optimal patient flow, and accuracy in treatments by maintaining accurate and detailed reports and records.
- Facilitated learning for orientees through positive engagement as a preceptor.
- Utilized experience and knowledge of obstetrical care as a resource/charge nurse
Registered Nurse, Labor and Delivery
Emerson Hospital
Concord, MA
05.2012 - 11.2014
- Supported laboring mothers with comfort, advice, and medical interventions.
- Triaged incoming patients for emergent needs, condition and potential delivery.
- Provided accurate assessment of fetal well being utilizing external and internal fetal monitoring techniques.
- Tracked responses to induction and pain relief techniques and notified provider of concerning responses.
- Delivered evidence based, cost-effective care to every patient based on extensive experience in obstetrical care.
- Completed comprehensive assessment of patient and family needs to identify outcomes, establish care plans, monitor progress and modify care plan as needed.
- Assisted obstetricians and midwives with deliveries and cared for newborns directly after birth.
- Prepared patients for and assisted with examinations, treatments and procedures such as cesarean sections.
- Contributed to team efficiency, optimal patient flow, and accuracy in treatments by maintaining accurate and detailed reports and records.
Registered Nurse Postpartum and Nursery
Health Alliance Leominster Hospital
Leominster, MA
08.2008 - 05.2012
- Comprehensive care and assessment provided to women in the immediate post-partum period with vaginal and c-section deliveries.
- Comprehensive care and assessment provided to newborns including NAS scoring and care.
- Resolved or reduced patient symptoms with intramuscular, intravenous and oral medications
- Assisted patients with breastfeeding through teaching and bedside assistance.
- Educated new parents on how to properly care for infants by instructing parents on bottle feeding, bathing, circumcision care and breastfeeding.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
Registered Nurse, Labor and Birth
Yale New Haven Hospital
New Haven, CT
10.2006 - 11.2007
- Supported laboring mothers with comfort, advice, and medical interventions.
- Triaged incoming patients for emergent needs, condition and potential delivery.
- Provided accurate assessment of fetal well being utilizing external and internal fetal monitoring techniques.
- Tracked responses to induction and pain relief techniques and notified provider of concerning responses.
- Delivered evidence based, cost-effective care to every patient based on extensive experience in obstetrical care.
- Completed comprehensive assessment of patient and family needs to identify outcomes, establish care plans, monitor progress and modify care plan as needed.
- Assisted in the collection of specimens and data as needed for approved research.
- Assisted obstetricians and midwives with deliveries and cared for newborns directly after birth.
- Contributed to team efficiency, optimal patient flow, and accuracy in treatments by maintaining accurate and detailed reports and records.
Registered Nurse Birthing Center
Sturdy Memorial Hospital
Attleboro, MA
09.2002 - 08.2006
- Contributed to team efficiency by being able to work in all areas of triage, labor, postpartum and nursery as work flow demanded.
- Completed comprehensive assessment of patient and family needs to identify outcomes, establish care plans, monitor progress and modify care plan as needed for women and infants.
- Supported post-surgical patient needs, encouraging ambulation, monitoring, catheters and handling difficult hygiene tasks.
- Delivered evidence based, cost-effective care to every patient based on extensive experience in obstetrical care.
- Assisted obstetrician and midwives with deliveries and cared for newborns directly after birth.
Registered Nurse Medical-Surgical
Caritas Norwood Hospital
Norwood, MA
08.2002 - 08.2003
- Served diverse patient population with thorough knowledge of diverse injuries, surgical services and disease states.
- Responded to medical alarms and emergent needs to delivery focused and compassionate care.
- Assessed and treated medical and post-surgical wounds including care in a surgical step-down unit.
- Facilitated quality care and seamless shift changes with meticulous documentation and charting practices.
- Administered medications to patients and monitor patients for reactions or side effects to quickly intervene in serious issues.
Education
Associate of Science - Nursing
Mount Wachusett Community College
Gardner, MASkills
- Advocacy for patients and families
- Education for families
- Competent patient care
- Communication with healthcare providers
- Quality improvement
- RN case management
- Critical thinking
- Community resource referrals
- Team leadership
- Care delivery
Certification
- BLS/ACLS
- NRP
- Certified Lactation Counselor
- Advanced Fetal Heart Monitoring
Personal Information
Title: Registered Nurse
Accomplishments
- Regular recognition for providing excellent Member care
- Attendee of Postpartum Support International's Maternal Mental Health advanced trainings
References
References available upon request.
Timeline
Obstetrical Nurse Case Manager
Fallon Health
10.2021 - Current
Registered Nurse
St. Vincent Hospital
11.2014 - Current
Registered Nurse, Labor and Delivery
Emerson Hospital
05.2012 - 11.2014
Registered Nurse Postpartum and Nursery
Health Alliance Leominster Hospital
08.2008 - 05.2012
Registered Nurse, Labor and Birth
Yale New Haven Hospital
10.2006 - 11.2007
Registered Nurse Birthing Center
Sturdy Memorial Hospital
09.2002 - 08.2006
Registered Nurse Medical-Surgical
Caritas Norwood Hospital
08.2002 - 08.2003
Associate of Science - Nursing
Mount Wachusett Community College
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