Summary
Overview
Work History
Education
Skills
Timeline
Generic

HEATHER BALLARD

League City,TX

Summary

Customer-oriented, self-directed General Manager with 30 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational astuteness .


Organized, dependable & detail-oriented candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

24
24
years of professional experience

Work History

Real Estate Agent

Keller Williams Clear Lake
09.2021 - Current
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
  • Developed new business and managed new and existing clients.

General Manager

Big John's Ice House
05.2000 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Worked closely with vendors to keep business on track with new & better systems for enhanced productivity & ease of tasks

Education

Associate of Arts - Finance

Houston Community College
Houston, TX

Bachelor of Arts - Finance

University of Houston
Houston, TX

Skills

  • Total Quality Management
  • Verbal and Written Communication
  • Profit and Loss Accountability
  • Vendor Negotiations
  • Product Analysis
  • Sales Promotion
  • Exceptional Interpersonal Communication
  • Financial Document Control
  • Operations Management
  • Vendor Partnerships
  • New Business Development
  • Time Management
  • Problem Resolution
  • Strategic Planning
  • Leadership

Timeline

Real Estate Agent

Keller Williams Clear Lake
09.2021 - Current

General Manager

Big John's Ice House
05.2000 - Current

Associate of Arts - Finance

Houston Community College

Bachelor of Arts - Finance

University of Houston

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HEATHER BALLARD