Kesean Diamond
Summary
Dynamic Quality Assurance Analyst successfully executes testing methodologies to identify gaps and make recommendations for process improvements. Leverages excellent analytical and programming skills to document and troubleshoot errors. Advanced knowledge of test case management and defect tracking tools to support test processes.
Overview
5
5
years of professional experience
Work History
Real Estate Agent
Keller Williams Realty
Palmdale, CA
02.2022 - Current
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Reviewed market research data and changed sales plans accordingly.
Assisted clients in financial planning for purchase. - Negotiated, facilitated and managed real estate transactions.
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Liaised between buyers and sellers to provide positive experiences for both parties.
Extraction Technician
Perkin Elmer Inc.
Buena Park, CA
12.2021 - 12.2022
- Perform clinical testing (in those areas for which current training and/or competency is documented) according to standard operating procedures, related to specimen handling and processing, and test analyses with limited supervision.
- Maintain legible work records; maintains records that demonstrate that proficiency testing samples are tested in the same manner as patient specimens.
- Adhere to the lab’s quality control policies and document all quality control activities.
- Enter findings and sample tracking information into the laboratory information systems.
- Follow the laboratory’s established policies and procedures whenever test systems are not within the lab established acceptable levels of performance.
- Identify problems that may adversely affect test performance or reporting of test results and either correct the problems or immediately notify the general supervisor, technical supervisor, clinical consultant, or director.
- Document all corrective actions taken when test systems deviate from the lab’s established performance specifications.
Participate, as requested, in the training of new employees. - Track and, if specifically trained, perform equipment maintenance.
- Perform other related non-clinical assays, as needed.
- Perform all job duties in a manner consistent with, laboratory, CLIA and local regulations.
- Maintain good communication with leadership, team members and customers.
- Follow safety, security, and the environment in all aspect of the daily activities and report any potential safety hazards to supervisors; address them immediately if possible.
Customer Service Representative
Deluxe Corporation
Palmdale, CA
03.2021 - 03.2022
- Created, modified and implemented systems to comply with yearly company, FDA, and AOAC audits.
- Performed quarterly audits on quality systems to detect and correct deficiencies.
- Used 5 Why Root Cause Analysis method to evaluate technical problems and find appropriate solutions.
- Maintained customer satisfaction by addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Resolved concerns with products or services to help with retention and drive sales.
Client Service Associate III
Certified Laboratories Inc.
Buena Park, CA
02.2020 - 03.2021
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
- Oversaw team of 11 customer support representatives who interacted directly with clients to provide service support
- Managed high-profile clients with their unique needs to ensure products were tested and results were available on very strict turn around times.
- Handled employee performance concerns, including improvement plans, verbal and written warnings
- Successfully managed high volumes of client-facing interactions and established strong rapport with Clients, Management, and laboratory staff.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
- Oversaw the FDA validation of new food products using established FDA methods for Salmonella and Listeria.
- Built operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
- Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Oversaw the FDA validation of approximately 100 new food products using established FDA methods for Salmonella and Listeria
QC Microbiology Associate II
Certified Laboratories Inc.
Buena Park, CA
05.2019 - 02.2020
- Perform and improve lab testing of food and environmental samples
- Grew microbe cultures, including Salmonella, Listeria, and E. coli
- Evaluated samples against standards by completing measurements, visual inspections and other established tests
- Execute routine maintenance and calibration on testing equipment
- Performed VIDAS and PCR testing on 200+ samples per day, analyzed interpreted data to determine bacterial presence
Education
Bachelor of Science - Cell And Developmental Biology
California State University - Fullerton
Fullerton, CA01.2019
Skills
- Sales
- Leadership
- Staff Management
- Underwriting
- Business Development
- Data Validation
- Project Management
- Problem resolution
- Root Cause Analysis
- Microsoft Office
- Materials Review
- Process Change Documentation
- Supplier Evaluation
- Quality Improvement Plans
- Plan Implementation
- Control Systems
- Quality Risk Management
Timeline
Real Estate Agent
Keller Williams Realty
02.2022 - Current
Extraction Technician
Perkin Elmer Inc.
12.2021 - 12.2022
Customer Service Representative
Deluxe Corporation
03.2021 - 03.2022
Client Service Associate III
Certified Laboratories Inc.
02.2020 - 03.2021
QC Microbiology Associate II
Certified Laboratories Inc.
05.2019 - 02.2020
Bachelor of Science - Cell And Developmental Biology
California State University - Fullerton
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