Heather Baughman
AMARILLO,TX
Summary
Customer-oriented Store Manager offering over 14 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
16
16
years of professional experience
Work History
Store Manager
Toot N Totum
AMARILLO, TX
05.2009 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
Front End Team Lead
Hastings Entertainment Inc
AMARILLO, TX
03.2008 - 04.2008
Education
High School Diploma -
East Valley High School
Spokane Valley, WA05-2003
Skills
- Partnership Building
- Talent Recruitment
- Store Merchandising
- Promotional planning
- Customer Service Management
- Operations Management
- Operational budgeting
- Risk Management
- POS Systems
- Loss Prevention
- Shift Scheduling
- Store operations oversight
- Employee Training
- Supply Ordering
- Customer Service
- Product Merchandising
- Accurate Cash Handling
- Recruiting and Hiring
- Delegating Work
- Team motivation
- Documentation And Reporting
- Staff Management
- Sales Strategies
- Relationship building and management
- Sales Coaching
- Friendly and Positive
- Employee supervision and motivation
- Outstanding communication skills
- Performance Reviews
- Cash Management
- Team Building and Leadership
- Operational Efficiency
- Bank and Safe Deposits
- Mathematical Aptitude
- Inventory Management
- Store Opening and Closing
- Staff Supervision
- Budgeting and cost control
- Vendor Management
- Recruitment and hiring
- Inventory Control
- Leading Staff Meetings
- Reliable
- Problem-Solving
- Employee Scheduling
- Order Management
- Team Leadership
- Customer Relations
- Employee Terminations
- Multitasking and Organization
- Strategic thinker
- Operations Oversight
Timeline
Store Manager
Toot N Totum
05.2009 - Current
Front End Team Lead
Hastings Entertainment Inc
03.2008 - 04.2008
High School Diploma -
East Valley High School
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