Heather Bennett
Assistant Store Manager
Bullhead City,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
Work History
Assistant Manager
RPM Boat Storage
Bullhead City, AZ
12.2018 - Current
- Assisted store manager in meeting standards for customer service and quality.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Developed strategy to increase sales and drive profits.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interacted well with customers to build connections and nurture relationships.
Seasonal Personal Vehicle Package Delivery
U.P.S.
Bullhead City, AZ
11.2021 - 01.2022
- Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
Census Field Supervisor
U.S. Census Bureau, U.S. Department Of Commerce
Bullhead City, AZ
06.2021 - 09.2021
- Interviewed residents in assigned areas to explain purpose of census, answer questions and accurately record answers.
- Verified information on survey forms or information pads.
- Read maps and used GPS systems to prepare efficient routes to physically visit citizens and collect necessary data.
- Executed follow up visits to houses to resolve survey issues or obtain additional information.
- Reviewed questionnaire submissions for accuracy and completeness at end of each day, flagging incomplete or problematic surveys for further review.
- Dispensed assignments to enumerator team and submitted completed work to supervisors.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Guided field crews on proper survey methods and techniques.
- Researched previous property information and compared to current findings.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Instacart Shopper
Independent Contractor - Self Employed
Bullhead City, AZ
02.2021 - 06.2021
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Postmates Fleet Driver
Independent Contractor - Self Employed
Bullhead City, AZ
10.2020 - 01.2021
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Fostered positive working relationships with regular customers.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Census Enumerator
U.S. Census Bureau, U.S. Department Of Commerce
Bullhead City, AZ
08.2020 - 10.2020
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
- Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
- Met with supervisor to review procedures, report issues or concerns and receive instructions.
- Performed field staff duties critical to completing accurate count in hard-to-reach communities.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Assisted with project planning and execution of research.
Education
Associate of Arts - Family And Consumer Education
Antelope Valley College
Lancaster, CAHigh School Diploma -
Antelope Valley High School
Lancaster, CA05.2005
Skills
- Shift Coverage
- Retail Knowledge
- Overseeing Employees
- Store Opening and Closing Procedures
- Time Management
- Customer Service
- Store Organization
- Attention to Detail
- Team Relationships
- Goals and Performance
- Originality and Creativity
- Monetary Transactions
- Multitasking and Prioritization
- Managing Multiple Priorities
- Product and Service Knowledge
- Directing Team Members
- Employee Coaching and Motivation
- Rent Collection
- Orientating and Training
- Operational Excellence
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden
Timeline
Seasonal Personal Vehicle Package Delivery
U.P.S.
11.2021 - 01.2022
Census Field Supervisor
U.S. Census Bureau, U.S. Department Of Commerce
06.2021 - 09.2021
Instacart Shopper
Independent Contractor - Self Employed
02.2021 - 06.2021
Postmates Fleet Driver
Independent Contractor - Self Employed
10.2020 - 01.2021
Census Enumerator
U.S. Census Bureau, U.S. Department Of Commerce
08.2020 - 10.2020
Assistant Manager
RPM Boat Storage
12.2018 - Current
Associate of Arts - Family And Consumer Education
Antelope Valley College
High School Diploma -
Antelope Valley High School
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