Heather Bentley
Clemmons,NC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the food and appliance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Personable Customer Service professional offering over 5 years of experience resolving account and service concerns for customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Waitress
Country Barbecue
High Point , North Carolina
03.2018 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked during service hours to increase efficiency while working tables.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Displayed enthusiasm and promoted service to customers, successfully increasing referrals and walk-in business.
- Prepared beverages and filled food orders for customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Administrative Assistant
Appliance Service Kompany
Winston Salem , North Carolina
06.2015 - Current
- Monitored Technicians work calendar and scheduled appointments, meetings and travel.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Processed invoices and expenses using to facilitate on-time payment.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Handled client correspondence and tracked records to foster office efficiency.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Reviewed and balanced daily bank deposits and deposit report.
Education
High School Diploma -
North Davidson Senior High School
Lexington06.2015
UNC Charlotte
CharlotteSkills
- Beverage preparation
- Menu Memorization
- High-Volume Dining
- Wine Service
- Bill Computation
- Accurate money handling
Timeline
Waitress
Country Barbecue
03.2018 - Current
Administrative Assistant
Appliance Service Kompany
06.2015 - Current
High School Diploma -
North Davidson Senior High School
UNC Charlotte
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