Phillipe Machado
New York,United States
Summary
Energetic and professional Waiter/Server with experience within various restaurant and catering companies. Provides courteous and attentive service. Fast learner who adapts readily to New York City challenges and conditions.
Overview
1
1
year of professional experience
Work History
Restaurant Waiter
Hill Country Barbecue Market
New York , NY
04.2024 - Current
- Greeted customers, provided menus and answered questions about menu items.
- Took accurate food and drink orders, using a POS ordering software system.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Resolved customer complaints in a polite manner according to company policy.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
Restaurant Waiter
Rice X Beans - Brazilian Restaurant
New York , NY
03.2024 - 06.2024
- Assisted with setting up the dining area before shift began.
- Provided excellent customer service to ensure repeat customers.
- Greeted guests and answered questions about menu items.
- Took orders from patrons accurately and efficiently.
- Brought food and beverages to tables in a timely manner.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Cleared away dirty dishes from tables after each course was finished.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
- Replenished condiments, silverware, and napkins as needed during meal services.
Food Runner
Zen Astoria
New York , NY
02.2024 - 05.2024
- Organized food orders and ensured accuracy of items served to customers.
- Ensured all dishes were served at the correct temperature and presentation.
- Checked all dishes before delivering them to ensure quality standards were met.
- Ensured that all orders were correct before leaving the kitchen area.
- Delivered food to guests in a timely manner while following safety protocols.
- Provided assistance with clearing plates from tables after meals were completed.
Buffet Server/Busser
021 NYCrew - Catering
New York , NY
11.2023 - 05.2024
- Arrange and prepare tables to offer memorable experiences to guests
- Anticipate and fulfill guests' needs and requests, ensuring a pleasant dining experience
- Quickly and courteously serve food and beverages to ~20 guests per event
- Support other servers and kitchen staff by completing side work such as cleaning, restocking, and food running.
Buffet Server/Busser
Spoonbread Inc. - Catering
New York , NY
10.2023 - 05.2024
- Set positive tone for entire dining experience as first point of contact for incoming guests
- Serve appetizers, delivered entrees, and refilled beverages for ~20 guests
- Support other servers and kitchen staff by completing side work such as cleaning, restocking, and food running.
Buffet Server/Busser
Chef's Table Ltd. - Catering
New York , NY
10.2023 - 03.2024
- Carried out professional service, retaining polite and friendly approach at all times
- Served appetizers, delivered entrees, and refilled beverages for ~20 guests
- Support other servers and kitchen staff by completing side work such as cleaning, restocking, and food running.
Education
Controlling & Finance -
Minas Gerais Federal University, Brazil
06.2018
Business Administration -
SENAI Minas Gerais, Brazil
10.2009
Skills
- Customer Service & Satisfaction
- Dining Area Preparation
- Food & Beverage Service
- Team Collaboration
- Table Setting
- Menu & Order Memorization
- Payment Processing
- Quick Learner
Otherexperiences
- Paralegal, 7, 2012, 2019, Belo Horizonte Attorney's Office (Government), Brazil
- Administrative/Financial Assistant, 2, 2010, 2012, Riosoft Software Company, Brazil
Languages
English
Professional
Portuguese
Native/ Bilingual
Timeline
Restaurant Waiter
Hill Country Barbecue Market
04.2024 - Current
Restaurant Waiter
Rice X Beans - Brazilian Restaurant
03.2024 - 06.2024
Food Runner
Zen Astoria
02.2024 - 05.2024
Buffet Server/Busser
021 NYCrew - Catering
11.2023 - 05.2024
Buffet Server/Busser
Spoonbread Inc. - Catering
10.2023 - 05.2024
Buffet Server/Busser
Chef's Table Ltd. - Catering
10.2023 - 03.2024
Controlling & Finance -
Minas Gerais Federal University, Brazil
Business Administration -
SENAI Minas Gerais, Brazil
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