Heather Berowski
Little Falls,NY
Summary
Organized and efficient Assignment Coordinator with experience in managing assignments, coordinating tasks across teams, and ensuring deadlines are met. Strengths include strong communication skills, problem-solving abilities, and adaptability to changing priorities. Have consistently improved workflow efficiency and maintained high levels of team productivity in previous roles.
Overview
18
18
years of professional experience
Work History
Household Manager (Stay at Home Mom)
The Berowski Family
Little Falls, USA
07.2021 - Current
- Primary caregiver for two young children.
- Come up with creative, and fun, ways to occupy time and promote learning.
- Plan meals according to needs and preferences of the family.
- Organize family events including birthdays, holidays, anniversaries.
- Provide emotional support to all members of the household during difficult times.
- Facilitate communication with external contacts, such as schools and doctors' offices.
- Perform general housekeeping duties such as laundry, cleaning, stocking supplies.
Commercial Rating Supervisor
Utica National Insurance Company
New Hartford, USA
04.2016 - 07.2021
- Worked closely with upper management to develop strategies for improving operational efficiency within the department.
- Supervised and coordinated staff activities, ensuring adherence to policies, procedures, and standards.
- Delegated tasks to team members based on individual strengths to enhance team effectiveness.
- Motivated employees to achieve their highest professional potential through targeted support and guidance.
- Ensured that safety protocols were followed at all times by all staff members.
Workflow Coordinator
Utica National Insurance Company
New Hartford, USA
08.2013 - 04.2016
- Distributed and tracked all workload assignments for the Commercial Lines Customer Support Departments, to maintain acceptable production and meet deadlines.
- Developed detailed workflows integrating data from multiple sources to enhance process clarity.
- Managed databases tracking workflow processes, including task completion times and user feedback, to ensure accuracy.
- Maintained databases containing information related to workflow processes such as production numbers, task completion times, and user comments.
- Collaborated with department supervisors to evaluate progress and implement necessary adjustments for workflow optimization.
- Conferred with department supervisors to assess progress and discuss changes.
- Shared production tracking reports with supervisors and department heads for review.
- Examined documents, materials, and products and monitored work processes to assess completeness, accuracy, and conformance to standards and specifications.
Underwriting Support Associate
Utica National Insurance Company
New Hartford, USA
07.2010 - 08.2013
- Communicated employee, customer, and workplace needs to managers, facilitating informed decision-making.
- Resolved conflicts between team members and departments, fostering a collaborative work environment.
- Assessed staff performance regularly, providing feedback and coaching.
- Initiated creative solutions to resolve customer complaints and issues, enhancing customer satisfaction.
- Conducted disciplinary action when needed in accordance with company policy.
- Trained new employees on company policies, procedures and work ethics.
Underwriting Support Typist
Utica National Insurance Company
New Hartford, USA
08.2009 - 07.2010
- Proficient in data entry, word processing, and spreadsheet applications such as Microsoft Word and Excel.
- Edited completed work to correct grammar, spelling, and punctuation.
- Proofread documents for errors prior to printing and distribution.
- Utilized excellent organizational skills to prioritize tasks efficiently and meet tight deadlines.
- Maintained records of all typed documents and ensured accuracy prior to submission.
- Transferred data from paper to digital files and database systems.
Claims Imaging Clerk
Utica National Insurance Company
New Hartford, USA
11.2008 - 08.2009
- Executed data entry and document preparation using Microsoft Word and Excel to ensure accurate record-keeping.
- Edited completed work for grammar, spelling, and punctuation to enhance clarity and professionalism.
- Proofread documents for errors to maintain quality before printing or distribution.
Education
Certificate in Small Business Management -
Herkimer County Community College
Herkimer, NYAssociate in Arts (A.A.) - General Studies
Herkimer County Community College
Herkimer, NYSkills
- Skilled in coordinating workloads and adapting to day-to-day challenges
- Managing multiple tasks efficiently, and effectively understanding urgent business needs
- Prior leadership experience in an insurance setting
- Over 10 years of insurance carrier experience
- Conflict resolution
- Communication facilitation
Timeline
Household Manager (Stay at Home Mom)
The Berowski Family
07.2021 - Current
Commercial Rating Supervisor
Utica National Insurance Company
04.2016 - 07.2021
Workflow Coordinator
Utica National Insurance Company
08.2013 - 04.2016
Underwriting Support Associate
Utica National Insurance Company
07.2010 - 08.2013
Underwriting Support Typist
Utica National Insurance Company
08.2009 - 07.2010
Claims Imaging Clerk
Utica National Insurance Company
11.2008 - 08.2009
Certificate in Small Business Management -
Herkimer County Community College
Associate in Arts (A.A.) - General Studies
Herkimer County Community College