Summary
Overview
Work History
Education
Skills
Websites
Clips And Interviews
Coursework and Certifications
Clients and Notable Interviews
Timeline
Generic

Heather Berry

Asheville,North Carolina

Summary


Versatile Content Writer and Technical Communication Writer and Editor proficient in researching, writing and editing diverse content. Works with minimal input to produce engaging, authoritative and error-free work. Autonomous yet communicative with 15-year history of superior performance in remote environments. Published material ranges from national consumer magazines and trade publications to elite tech companies and major universities. Also experienced with instructional design in the form of training scripts for Allen-Bradley sales reps and writing instruction for defense industry tech professionals. Member of Society for Technical Communication.

Overview

4
4
years of professional experience

Work History

Technical Communication Contract Writer

Internet2
01.2023 - Current
  • Completed more than ten case studies, plus 40 more pieces of other marketing content.
  • Generated ideas for new content series or formats based on audience interests and market trends.
  • Completed thorough research into assigned topics.
  • Interviewed individuals by phone, video chat and in-person to write news stories.
  • Wrote advertising material for use by publication, broadcast or internet media to promote sale of goods and services.
  • Consulted with customers to understand project requirements and purpose.
  • Collaborated with team members on topic ideation to determine key buyer personas and goals.
  • Researched and wrote original content for case studies, emails and newsletters.
  • Managed competing deadlines with efficiency.
  • Played instrumental role in creative planning and review sessions, working with resourceful team to elevate quality of content and designs.
  • Created comprehensive whitepapers addressing complex issues relevant to client industries.
  • Brainstormed ideas to create useful content for clients.
  • Composed original written material for various types of publications and submitted for approval by supervisor, editor or publisher.
  • Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
  • Produced original, creative content for promotional advertisements and marketing materials.
  • Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
  • Followed company policies and editorial guidelines to craft thorough, well-written content.
  • Edited and proofread technical documents for accuracy and consistency.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Maintained meticulous records of project progress and client communications using project management software tools like Trello or Asana for better organization.

Marketing Communications Consultant

Valant Behavioral Healthcare Software Company
01.2022 - Current
  • Created website content and email marketing material on retainer with more than four pieces of published material monthly amounting to more than 25 pieces of content.
  • Established thought leadership program featuring blog posts and whitepapers that fostered industry recognition.
  • Created compelling case studies showcasing client success stories, resulting in increased leads and conversions.
  • Optimized website performance, leading to increased traffic and lead generation.
  • Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
  • Followed company policies and editorial guidelines to craft thorough, well-written content.
  • Edited and proofread technical documents for accuracy and consistency.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.

Corporate Communications Consultant and Writer

In-Q-Tel Venture Capital NFP
01.2020 - 01.2022
  • Coached elite engineers and created article content and templates amounting to more than 80 pieces of content and evergreen templates. In addition, created writing style sheets for employees.
  • Conducted training and writing instruction for more than six IT and engineering teams within company, including department heads.
  • Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
  • Created effective content for stakeholders.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Developed workforce training programs to improve organizational efficiency.
  • Designed course materials and supported implementation.
  • Applied adult learning principles to ensure optimal engagement levels among diverse groups of learners.
  • Facilitated team collaboration during design meetings, providing constructive feedback on proposed ideas and concepts.
  • Developed custom training programs tailored to diverse learner populations in various industries and sectors.
  • Assisted in the selection of appropriate tools and technologies for effective course development and delivery.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Provided coaching and mentoring to employees.
  • Developed job-specific competencies and performance standards.
  • Facilitated virtual, in-person and blended learning sessions.

Education

Bachelor of Arts - English Literature

University of Akron
Akron, OH

Skills

  • InDesign and Photoshop
  • Illustrator
  • IAM / Azure / DevOps /Grouper / AWS
  • Editing proficiency
  • Accuracy and Precision
  • Business Writing
  • Relationship Building
  • Deadline Attainment
  • Exceptional storytelling
  • Multimedia Content Creation
  • Press releases
  • Project Collaboration

Clips And Interviews

  • Https://internet2.edu/cloud-superhero-tom-lewis/
  • Https://internet2.edu/iam-her-profile-heather-flanagan/
  • https://www.valant.io/resources/blog/therapist-scheduling-software/

Interviews of Note:

  • Carlo DiClemente
  • Chief of the East. Band of Cherokee
  • Red Baron Squadron
  • HGTV's Nicole Curtis
  • Arlo Guthrie
  • Jeff Foxworthy
  • Ski Mtn. Hilaree Nelson

Coursework and Certifications

  • Tech Communication Fundamentals Certification, Society for Technical Communication
  • Intro to Computer Science CS50, Harvard University
  • Writing Opinion Pieces, Marion Roach Smith
  • Cybersecurity, Society for Technical Communication

Clients and Notable Interviews

  • Cleveland Plain Dealer
  • Prevention Magazine
  • University of Washington
  • University of California at Santa Barbara
  • University of Massachusetts at Amherst
  • Cardwell Beach Marketing
  • Internet2/InCommon
  • DocuSign
  • Sun Newspapers
  • The Fix
  • University of Texas at Austin
  • University of Virginia
  • Clemson University
  • Promises Behavioral Health
  • Rockwell Automation/AllenBradley
  • Northern Ohio Live
  • Wooster Daily Record
  • Watertown Daily News

Timeline

Technical Communication Contract Writer

Internet2
01.2023 - Current

Marketing Communications Consultant

Valant Behavioral Healthcare Software Company
01.2022 - Current

Corporate Communications Consultant and Writer

In-Q-Tel Venture Capital NFP
01.2020 - 01.2022

Bachelor of Arts - English Literature

University of Akron

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Heather Berry