Summary
Work History
Education
Skills
Timeline
Generic

Jana Chambers

Technical Writer
Fresno,CA

Summary

Passionate and dedicated technical writer with over 20 years of proven technical writing experience. Adept at collaborating with subject matter experts in an agile environment, and translating complex technical information into clear and concise content. Extensive knowledge of topic-based writing and proficient with DITA and XML authoring tools.

Work History

Contract Technical Writer

YES Engineering
10.2019 - 1 2020
  • Designed installation and operation guides that were user-friendly and easy to follow
  • Created detailed illustrations to enhance the success of product installation and operation
  • Ensured that information was presented clearly and in an easily digestible manner for the intended audience.

Contract Technical Writer

Outset Medical
03.2018 - 01.2019
  • Spearheaded creation of detailed Outset Dialysis System installation and operation guides.

Contract Technical Writer

Kaiser Permanente
10.2017 - 03.2018
  • Developed and maintained technical documentation including disaster recovery plans and department procedures
  • Wrote and edited the documentation, according to published department standards and procedures
  • Utilized flow diagramming tools to document processes and disaster recovery workflows.

Technical Writer

Varian Medical Systems
08.2016 - 08.2017
  • Developed detailed maintenance instructions and checklists while partnering with product support engineering team
  • Created a comprehensive maintenance guide for Varian's proton therapy system using XML software
  • Enhanced the content creation process by identifying and prioritizing opportunities for content reuse and single-sourcing
  • Streamlined and improved consistency, and maximized the impact of the created content across various.

Senior Technical Writer

Revel Systems
04.2015 - 01.2016
  • Maximized reuse and leveraged single-source opportunities while assessing existing and prospective content
  • Developed user-friendly guides and produced and disseminated software release notes
  • Collaborated with dynamic teams to establish product documentation needs.

Freelance Technical Writer

Technical Content Solutions
11.2013 - 04.2015
  • Engaged in technical writing projects for clients in various industries such as manufacturing, security, healthcare, and retail
  • Developed technical content for a software manufacturer catering to hospitals, enhancing clinical workflow, patient care, tracking, complying with patient safety standards, and meeting HIPAA regulations.

Senior Technical Writer

Pelco
09.1999 - 10.2012
  • Developed user-friendly installation and operation guides for new products, incorporating intuitive design elements, and clear step-by-step instructions
  • Simplified complex processes, providing support to users at every stage, and ensuring a seamless and successful product implementation and usage journey
  • Created comprehensive technical specification sheets for IP network cameras, enclosures, pan/tilt systems, and mounts within the security sector
  • Worked closely with specialists to develop accurate and user-friendly technical product documentation
  • Implemented the DITA (Darwin Information Typing Architecture) process and workflow within the department
  • Collaborated on developing DITA training for the Technical Publications team.

Education

Bachelor of Arts - Journalism/Advertising

California State University, Fresno

Skills

FrameMaker

Timeline

Contract Technical Writer

YES Engineering
10.2019 - 1 2020

Contract Technical Writer

Outset Medical
03.2018 - 01.2019

Contract Technical Writer

Kaiser Permanente
10.2017 - 03.2018

Technical Writer

Varian Medical Systems
08.2016 - 08.2017

Senior Technical Writer

Revel Systems
04.2015 - 01.2016

Freelance Technical Writer

Technical Content Solutions
11.2013 - 04.2015

Senior Technical Writer

Pelco
09.1999 - 10.2012

Bachelor of Arts - Journalism/Advertising

California State University, Fresno

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