Heather Bigham
Chillicothe
Summary
Knowledgeable with proven track record in managing commercial operations and driving business growth. Successfully led cross-functional teams to achieve strategic objectives and streamline processes. Demonstrated expertise in negotiating contracts and optimizing revenue through effective sales strategies.
Overview
10
10
years of professional experience
Work History
Corrections Officer
ODRC-RCI
Chillicothe, Ohio
01.2023 - Current
- Monitored inmate activities to ensure safety and compliance with institutional regulations.
- Conducted regular inspections of facilities to identify security risks and maintain order.
- Responded promptly to emergencies, applying de-escalation techniques and crisis intervention strategies.
- Documented incidents and interactions in detailed reports for review and analysis by supervisory staff.
Order Filler
Walmart Distribution Center
Washington Court House, Ohio
08.2020 - 01.2023
- Operated pallet jacks and forklifts to efficiently transport orders within warehouse.
- Selected and packed products accurately to meet daily shipping targets.
- Inspected items for quality control before shipment, ensuring compliance with company standards.
- Collaborated with team members to streamline order fulfillment processes, enhancing operational efficiency.
Technician
Fontaine Modifications
Chillicothe, Ohio
11.2019 - 08.2020
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Installed after market parts and decals for customers.
Assembly Specialist
Kenworth
Chillicothe, Ohio
06.2019 - 11.2019
- Mastered the use of various hand tools, power tools, and equipment for efficient assembly operations.
- Achieved targets consistently by maintaining a high level of focus and attention to detail during assembly tasks.
- Increased productivity by cross-training in multiple assembly areas and providing support when needed.
- Upheld stringent quality control practices during all stages of assembly, ensuring customer satisfaction upon product delivery.
Commercial Manager
AutoZone
Chillicothe, Ohio
11.2016 - 07.2019
- Collaborated with marketing teams to align promotional strategies with sales objectives.
- Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
- Monitored competitor activity, utilizing insights to inform strategic planning and decision-making processes.
- Built relationships with clients to establish new contracts.
Education
High School Diploma -
Southeastern High School
Chillicothe, OH05.2008
Skills
- Operations management
- Team Training
- Customer relationship management
- Contract terms negotiation
- Strategic sourcing
- Strategic planning
Timeline
Corrections Officer
ODRC-RCI
01.2023 - Current
Order Filler
Walmart Distribution Center
08.2020 - 01.2023
Technician
Fontaine Modifications
11.2019 - 08.2020
Assembly Specialist
Kenworth
06.2019 - 11.2019
Commercial Manager
AutoZone
11.2016 - 07.2019
High School Diploma -
Southeastern High School