Heather Binkley
Cridersville
Summary
Results-driven Customer Service Professional with a strong work ethic and integrity. Enhanced customer satisfaction and achieved sales goals through effective team collaboration and time management. Developed specialized diets that meet diverse dietary needs while adhering to food safety regulations and maintaining high culinary standards.
Overview
9
9
years of professional experience
Work History
Cashier/Sales Associate
Dollar General Store
Cridersville, OH
07.2023 - 07.2024
- Operated cash register, processing transactions accurately and efficiently.
- Assisted customers with inquiries, providing excellent service and product knowledge.
- Handled returns and exchanges, adhering to store policies for customer satisfaction.
- Maintained cleanliness and organization of checkout area, ensuring a welcoming environment.
- Stocked shelves with merchandise, ensuring availability for customers while maintaining displays.
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Learned safety protocols and operational procedures to enhance workplace efficiency.
- Adapted quickly to changes in inventory and pricing, ensuring accuracy at checkout.
Cook
The Vanwert Manor
Van Wert, OH
09.2022 - 06.2023
- Prepared diverse menu items adhering to dietary restrictions and customer preferences.
- Collaborated with team members to ensure timely meal service during peak hours.
- Assisted in inventory management, tracking supplies, and minimizing waste.
- Maintained cleanliness and organization of kitchen equipment and work areas.
- Followed all food safety guidelines to ensure compliance with health regulations.
- Adapted recipes and cooking techniques based on seasonal ingredient availability.
- Trained new kitchen staff on proper cooking methods and safety protocols.
- Maintained clean and organized work areas at all times to bring safety and quality to the food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Cook/Cashier
The Bears Den Truck Stop
Van Wert, OH
10.2021 - 08.2022
- Prepared diverse menu items in high-volume kitchen environment, ensuring quality and consistency.
- Collaborated with team members to streamline food preparation processes, enhancing efficiency during peak hours.
- Operated kitchen equipment safely and effectively, adhering to health regulations and standards.
- Monitored inventory levels and managed stock rotation, minimizing waste and optimizing supply usage.
Dietary Cook/Health Care Aide
The Country Inn Enhanced Living Center
Paulding, OH
02.2018 - 09.2021
- Collaborated with dietitians and healthcare staff to develop meal plans tailored to individual health requirements.
- Prepared nutritious meals adhering to dietary guidelines for residents with special dietary needs.
- Maintained high standards of food safety and sanitation in compliance with regulatory guidelines.
- Streamlined kitchen workflows to improve efficiency and reduce food waste during meal preparation.
- Trained and mentored junior kitchen staff on proper cooking techniques and safety protocols.
- Assisted in inventory management, ensuring availability of fresh ingredients while minimizing spoilage.
- Implemented feedback from residents to enhance menu offerings, improving overall dining satisfaction.
- Maintained a clean and sanitary work environment, adhering to health department regulations and safety protocols.
- Prepared, apportioned and served menu and specialized food items developed to meet facility residents' unique dietary needs.
- Trained new staff members in kitchen procedures, equipment usage, and recipe preparation to maintain quality standards.
- Promoted teamwork among kitchen staff by fostering open communication and addressing issues promptly.
Truck Unloader/Stocker
Walmart
Van Wert, OH
08.2015 - 06.2018
- Streamlined unloading processes by implementing best practices for safety and efficiency.
- Operated pallet jacks and forklifts to efficiently unload merchandise from trucks.
- Collaborated with team members to ensure accurate inventory management and product placement.
- Conducted quality checks on incoming products to maintain store standards and minimize waste.
- Mentored new employees on safe unloading techniques and warehouse procedures.
- Coordinated with management to address discrepancies in shipments and inventory levels.
- Assisted in the training of staff on equipment operation and safety protocols.
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
- Sorted and properly arranged items.
- Unloaded items and goods from trucks into main storage area for transfer to shelves.
Education
Associate of Applied Science - Health Care Administration
Stuazenberger College
Maumee, OH03-2026
Diploma - Medical Office Billing And Coding
Stautzenberger College
Maumee, OH07-2025
Skills
- Customer service
- Client support
- Time management skills
- Point of sale
- Team collaboration
- Work ethic
- Patience and empathy
Accomplishments
Over the years, I have stuck with jobs that involved cooking for all kinds. I have learned that in certain areas, there are only certain things you can cook with because residents can't have a lot of a certain ingredient. I have wonderful experience in taking care of and assisting residents with showering, eating, getting dressed, and doing their laundry. I love the Healthcare experience and scenery, that was why I took the courses I chose for my college. Now, I'm hoping to get a chance to learn more. I also want to make a good career out of it.
Timeline
Cashier/Sales Associate
Dollar General Store
07.2023 - 07.2024
Cook
The Vanwert Manor
09.2022 - 06.2023
Cook/Cashier
The Bears Den Truck Stop
10.2021 - 08.2022
Dietary Cook/Health Care Aide
The Country Inn Enhanced Living Center
02.2018 - 09.2021
Truck Unloader/Stocker
Walmart
08.2015 - 06.2018
Associate of Applied Science - Health Care Administration
Stuazenberger College
Diploma - Medical Office Billing And Coding
Stautzenberger College