Heather B Norman
Ararat,NC
Summary
Seasoned Director of Emergency Services at Forsyth Medical Center, adept in operational efficiency and crisis communication. Spearheaded a transformative shift in patient care models, enhancing team collaboration and service quality. Proven expertise in budget management and interagency coordination, driving excellence in emergency preparedness and critical care outcomes.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Director of Emergency Services and Critical Care Transport
Forsyth Medical Center
Winston Salem, NC
07.2015 - Current
- Responsible for the operational oversight of Emergency Services, the Emergency Observation Unit, the Clinical Decision Unit, Critical Care Transport, corporate Emergency Department Coding, and Neurodiagnostics.
- Clinical Oversight and Quality Improvement: Stabilizes and continually improves the core processes in the area of responsibility, policy development, education, and implementation.
- Financial and Resource Management: Accountable for budget development and performance in the areas of responsibility.
- Responsible for leading the team in a multidisciplinary change of department structure from centralized care of patients to a pod model, and from team nursing to primary nursing over 18 months (2017-2018).
Director of Nursing, Neurosciences, Orthopedics, and Inpatient Rehabilitation
Forsyth Medical Center
Winston Salem, NC
08.2011 - 01.2017
- Responsible for operational oversight of Neuroscience, Orthopedics, and Inpatient Rehabilitation Service lines
- Liaison between service line physicians and administration
- Provides leadership in methods and processes to achieve excellence in nursing; policy development, education and implementation
Emergency Department Registered Nurse
Hugh Chatham Memorial Hospital
Elkin, NC
08.2002 - 12.2011
Regional Manager of Cardiac Emergencies
Forsyth Medical Center
Winston Salem, NC
07.2009 - 08.2011
- Provide education to outlying Emergency Medical Service (EMS) Agencies, transferring facilities, and physicians regarding Mission: Lifeline (American Heart Association program for regional treatment of ST Elevation Myocardial Infarction) and RACE-CARS (Regional Approach to Cardiovascular Emergencies; Cardiac Arrest Resuscitation System) guidelines and best practices including outcomes
- Act as a liaison between outside facilities, physician practices, and EMS Agencies to improve referral processes and establish relationships
- Project management, oversight, and coordination for research studies related to cardiac emergencies in region
Emergency Department Supervisor
Forsyth Medical Center
Winston Salem, NC
09.2006 - 07.2009
Clinical Practice Manager- 5th West Cardiac Telemetry
Forsyth Medical Center
Winston-Salem, NC
08.2005 - 09.2006
Nurse Manager -Emergency Department
Forsyth Medical Center
Winston-Salem, NC
10.2002 - 08.2005
Business Systems Analyst- Emergency Department
Forsyth Medical Center
Winston Salem, NC
04.2001 - 10.2002
Emergency Department Registered Nurse
Forsyth Medical Center
Winston Salem, NC
06.1997 - 04.2001
Education
Master’s - Healthcare Administration
University of North Carolina at Chapel Hill (UNC-CH)
Chapel Hill, NC12.2008
Bachelor of Science - Nursing
University of North Carolina at Chapel Hill (UNC-CH)
Chapel Hill, NC05.1997
Skills
- Emergency preparedness
- Incident command
- Operational efficiency
- Contingency planning
- Interagency coordination
- Program management
- Resource coordination
- Teamwork and collaboration
- Multitasking capacity
- Operations management
- Budget management
- Interpersonal skills
- Crisis communication
- Professional demeanor
Certification
- North Carolina Registered Nurse, 151426
- Incident Command Systems (ICS 200), FEMA
- Sexual Assault Nurse Examiner/ Forensic Nurse Examiner, 12/01/09
- Nurse Executive Board Certified, 11/01/20
Professionalorganizations
- Emergency Nurses Association, 2015 – Present
- American Organization for Nursing Leaders of the America Hospital Association, 2015 – Present
- American Heart Association, 2004 – Present
Lectures
Winston Salem State University, Spring and Fall 2016 to present, Role of the Nurse Manager in Financial Management
Timeline
Director of Emergency Services and Critical Care Transport
Forsyth Medical Center
07.2015 - Current
Director of Nursing, Neurosciences, Orthopedics, and Inpatient Rehabilitation
Forsyth Medical Center
08.2011 - 01.2017
Regional Manager of Cardiac Emergencies
Forsyth Medical Center
07.2009 - 08.2011
Emergency Department Supervisor
Forsyth Medical Center
09.2006 - 07.2009
Clinical Practice Manager- 5th West Cardiac Telemetry
Forsyth Medical Center
08.2005 - 09.2006
Nurse Manager -Emergency Department
Forsyth Medical Center
10.2002 - 08.2005
Emergency Department Registered Nurse
Hugh Chatham Memorial Hospital
08.2002 - 12.2011
Business Systems Analyst- Emergency Department
Forsyth Medical Center
04.2001 - 10.2002
Emergency Department Registered Nurse
Forsyth Medical Center
06.1997 - 04.2001
- North Carolina Registered Nurse, 151426
- Incident Command Systems (ICS 200), FEMA
- Sexual Assault Nurse Examiner/ Forensic Nurse Examiner, 12/01/09
- Nurse Executive Board Certified, 11/01/20
Master’s - Healthcare Administration
University of North Carolina at Chapel Hill (UNC-CH)
Bachelor of Science - Nursing
University of North Carolina at Chapel Hill (UNC-CH)
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