Heather Boeding
Saltillo,MS
Summary
Proven Operations Supervisor with a track record of enhancing efficiency and quality at Blood Assurance. Leveraged skills in Operations Management and Employee Development to elevate team productivity and streamline processes. Achieved significant improvements in customer satisfaction and operational excellence, demonstrating strong leadership and a commitment to excellence.
Overview
7
7
years of professional experience
Work History
Operations Supervisor
Blood Assurance
Chattanooga, Tennessee
02.2017 - 08.2024
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Identified areas of improvement and developed strategies to increase efficiency.
- Monitored staff performance and provided feedback for improvement.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Maintained accurate records of employee attendance and performance reviews.
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Provided support to other departments as needed to meet organizational goals.
- Directed employees on how to use equipment properly and safely.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Trained new employees on proper job functions and company policies and procedures.
- Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.
- Developed strong relationships with customers through excellent customer service practices.
- Trained, mentored and motivated employees to maximize team productivity.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
Education
Phlebotomist -
Miller Mott
Chattanooga, Tennessee10-2016
Skills
- Quality Assurance
- Safety oversight
- Customer Relations
- Performance monitoring
- Employee Development
- Task Delegation
- Scheduling Coordination
- Operations Management
- Staff Supervision
Timeline
Operations Supervisor
Blood Assurance
02.2017 - 08.2024
Phlebotomist -
Miller Mott