Heather Bohannon
Cleveland,TX
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations in order to enhance team unification and customer service satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Paraprofessional
Tarkington ISD
Cleveland , TX
07.2019 - 07.2023
- Assisted students in completing work, understanding concepts, organizing tasks, and monitoring behavior.
- Provided support to teachers in planning and preparing lessons.
- Established and maintained constructive connections with students, parents, and colleagues.
Customer Service Representative
Memorial Hermann
Houston, Texas
07.2017 - 01.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Field Supervisor/Admin. Assistant
Texas Home Health/AccentCare
Cleveland , Texas
01.2012 - 01.2017
- Conducted regular meetings with field staff to review work performance, discuss issues, and identify training needs.
- Resolved operational problems by analyzing data; identifying solutions; recommending corrective actions.
- Coordinated with vendors, suppliers in order to procure necessary supplies or services required for successful completion of assigned tasks, projects.
- Greeted visitors, clients and guests in a professional manner.
- Answered phone calls in a professional manner and transferred calls accordingly.
- Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
Education
Associates of Art -
Lone Star College System
05.2012
Some College (No Degree) - Education
Sam Houston State University
Skills
- Customer Service
- Clerical Support
- Computer Skills
- Effective Communication
- First aid and CPR certified
- Front Desk Operations
- Time Management
- Professionalism
- Multitasking
Certification
CPR and First Aid Certified
Timeline
Paraprofessional
Tarkington ISD
07.2019 - 07.2023
Customer Service Representative
Memorial Hermann
07.2017 - 01.2019
Field Supervisor/Admin. Assistant
Texas Home Health/AccentCare
01.2012 - 01.2017
Associates of Art -
Lone Star College System
Some College (No Degree) - Education
Sam Houston State University
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