Heather Bolden
Summary
AR/Collections, Customer Service and Billing Professional
Overview
7
7
years of professional experience
Work History
AR/Specialist
Miller Environmental Group
03.2024 - 01.2025
- Documented all Accounts Receivable transactions accurately in the system according to established procedures.
- Evaluated open accounts to look for past-due balances and pursue collection strategies.
- Communicated effectively with clients to ensure timely collections.
- Coordinated with sales and customer service departments to resolve billing issues.
- Researched discrepancies between customer payments and open invoices.
- Provided excellent customer service when responding to inquiries about invoicing or payment status
AR Specialist Lead
RNDC
12.2022 - 03.2024
- Responsible for training new and upcoming peers
- Run AR aging and follow up with customers that have outstanding balances
- Perform collections on both commercial (B2B) and consumer accounts
- Update invoices with correct billing information in the appropriate system/database
- Communicate frequently with delinquent accounts by phone and email with a high level of professionalism
- Post customer payments by recording cash, checks and credit card transactions
- Research accounts for incorrect or missing information related to outstanding payments or billing issues
AR Specialist
Spectra Metals
06.2022 - 12.2022
- Responsible for maintaining both commercial (B2B) and consumer accounts
- Keep accurate records and files for collecting payments for the company using skills in organization
- Communicate with business to collect payments on delinquents
- Update invoices with correct billing information in the appropriate system/database
AR Specialist (Contract)
National Construction Rental
02.2022 - 06.2022
- Perform collections on both commercial (B2B) and consumer accounts
- Update invoices with correct billing information in the appropriate system/database
- Communicate frequently with delinquent accounts by phone and email with a high level of professionalism
- Post customer payments by recording cash, checks and credit card transactions
- Research accounts for incorrect or missing information related to outstanding payments or billing issues
- Balance accounts by bank statements ensuring all accounts even out
AR/Collections Specialist (Contract/project)
InMark
11.2021 - 02.2022
- Collected on open invoices regarding payment
- Updated invoices with correct billing information
- Collected payment on past due accounts (B2B)
- Accomplished accounting and organizational mission by completing related results as needed
- Posted customer payments by recording cash, checks and credit card transactions
- Prepared and mailed invoices
- Identified delinquent accounts and insufficient payments
- Collected revenue by following up with delinquent accounts by phone and email
- Balanced accounts by bank statements ensuring all accounts even out
AR/Collections Clerk
TK Elevator (TKE)
03.2019 - 10.2020
- Largest account serviced was $10M in receivables
- Process credit memos
- Run AR aging and follow up with customers that have outstanding balances
- Update spreadsheets accordingly and review weekly and monthly for accuracy
- Prepare and mail invoices, identify delinquent accounts with insufficient payments
- Collect revenue by reminding delinquent accounts
- Balancing accounts by bank statements ensuring all accounts even out
Teller 3
SunTrust
06.2018 - 02.2019
- Process transactions for current customers
- Ensure cash drawers have accurate numbers for the day
- Countdown the vault and report on any discrepancies
- Process transactions and match to invoices for accuracy
- Keep an eye on all money coming into the branch, identifying potentially fraudulent activity
Education
Associate of Science - Healthcare Administration
Herzing University
Skills
- Customer Service
- Bank teller services
- Microsoft Excel
- Clerical
- Accounts Payable
- Accounts Receivable
- Collections (Business/B2B)
- Account Reconciliation
- Proofreading
- Office Administration
- Oracle
- Epicor
- 9 ci
- Alpha
Timeline
AR/Specialist
Miller Environmental Group
03.2024 - 01.2025
AR Specialist Lead
RNDC
12.2022 - 03.2024
AR Specialist
Spectra Metals
06.2022 - 12.2022
AR Specialist (Contract)
National Construction Rental
02.2022 - 06.2022
AR/Collections Specialist (Contract/project)
InMark
11.2021 - 02.2022
AR/Collections Clerk
TK Elevator (TKE)
03.2019 - 10.2020
Teller 3
SunTrust
06.2018 - 02.2019
Associate of Science - Healthcare Administration
Herzing University