Heather Bollon
North Branch ,Michigan
Summary
Hardworking, professional service with valuable experience as a waitress, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
8
8
years of professional experience
Work History
Server
Bomb Burgers & Breakfast
Imlay City, MI
04.2023 - 01.2025
- Took orders from customers accurately and in a timely manner.
- Informed customers of daily specials and signature menu items.
- Provided excellent customer service to ensure satisfaction.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Assisted in training new servers; I was one of the lead servers, which entailed making sure other employees were doing all their daily duties, training new trainees, applying discounts when needed, and handling all money at the end of the shifts.
- Recognized by management for providing exceptional customer service.
- Stocked service areas with supplies during slow periods.
Server
Bullfrogs Bar&grill
Ortonville, MI
11.2019 - 03.2023
- Fast-paced work environment.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Assisted in setting up the bar for service shift.
- Helped prepare alcohol drinks behind the bar
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Delivered food orders promptly and courteously.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Prepping soups and salads.
- Developed good working relationships with fellow employees through effective communication.
- Cleaning and stocking are a part of daily duties as well.
Server
Peublo Viejo Mexican
Lapeer, Michigan
11.2016 - 10.2019
- Maintained a clean work station by restocking supplies, wiping down counters.
- Filling salsa, sour cream, and condiment containers.
- Organized take-out orders efficiently according to customer requests.
- I explained the menu items, describing the ingredients and cooking methods upon request, and answered many questions about what certain items were on the menu.
- Prepared alcoholic beverages.
- Bussed tables as needed during peak hours.
- Assisted other wait staff members in times of heavy customer traffic.
Education
Some College (No Degree) - Accounting And Finance
Charles Stewart Mott Community College
Flint, MISkills
- Team member support
- Table resetting
- Hostess support
- Food inspection
- Order delivery practices
- Daily specials memorization
- Multitasking and organization
- Responsible beverage service
- Item promotion
- Strong work ethic
- Server training
- Positive guest interactions
Timeline
Server
Bomb Burgers & Breakfast
04.2023 - 01.2025
Server
Bullfrogs Bar&grill
11.2019 - 03.2023
Server
Peublo Viejo Mexican
11.2016 - 10.2019
Some College (No Degree) - Accounting And Finance
Charles Stewart Mott Community College
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