Heather Bonsted
Store Manager/ Customer Service Representative
Telford,PA
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
2025
2025
years of professional experience
Work History
Manager/ Title Clerk/ Notary
Harleysville Auto Tags
4 2022 - Current
- Responsible for training, supervising, and appraising staff.
- Ensured that employees are motivated and working productively.
- Responsible for dealing with customer queries and complaints.
- Processed registrations and transferred titles for PennDOT.
- Maintained title records and prepare status reports for the agency's online service provider.
- Stayed current on regulations in order to remain current on relevant statutes and regulations.
- Verified the identity of the person signing a document to ensure they are who they claim to be.
- Witnessed the signing of official documents.
- Administered oaths and affirmations for legal documents.
- Certified copies of records or depositions.
- Maintained notary journals.
General Manager/Finance Manager
Rolls Auto Sales
01.2003 - 09.2018
- Submitted loan applications to underwriter for verification and approval.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing so that they would be able to get an auto loan or auto loan with a better interest rate in the future.
- Complied with regulatory requirements of Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Maintained strict confidentiality of client information.
- Developed and maintained relationships with all bank representatives.
- Interviewed and hired individuals.
- Trained employees on the day to day operations and expectations.
- Managed 2 sites and approximately 15-20 employees.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes to benefit the employees as well as the dealership as a whole.
- Prepared bills receivable, invoices and bank deposits
- Processed incoming payments in accordance with established financial policies.
- Reviewed, processed and issued application requests for vehicle registration and titling.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
Bachelor of Arts - Graphic Design With A Business Concentration
Thomas Jefferson University
Philadelphia, PA 05.2001 -
Bachelor of Science - Psychology
Temple University
Philadelphia, PA 05.2001 -
Skills
Verbal and written communication
Customer Service
Problem-solving abilities
Multitasking Abilities
Team building
Problem-solving aptitude
Adaptability
Professionalism
Reliability
Timeline
General Manager/Finance Manager
Rolls Auto Sales
01.2003 - 09.2018
Bachelor of Arts - Graphic Design With A Business Concentration
Thomas Jefferson University
05.2001 -
Bachelor of Science - Psychology
Temple University
05.2001 -
Manager/ Title Clerk/ Notary
Harleysville Auto Tags
4 2022 - Current
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