Heather Booher
Orland,IN
Summary
Loyal and hardworking employee with customer service, leadership and management experience. Devoted to consistently giving best efforts, with a positive attitude. Motivated and equipped to handle a wide range of daily operations, needs, and situations. Ready for any challenge facing business or customers. Adapts quickly to changing needs and expertly resolves conflicts.
Overview
18
18
years of professional experience
Work History
Hospitality Coordinator
Life Changing Church
Angola , IN
2022.03 - Current
- Resolved any complaints from guests in an efficient manner.
- Maintained accurate inventory control levels to reduce costs.
- Trained new volunteers in policies and procedures.
- Coordinated scheduling and managed timesheets.
- Scheduled space or equipment for special programs, meetings and conferences.
- Coached volunteers on strategies to improve team relations.
- Oversaw recruiting, training, and onboarding new volunteers.
Salon Owner/Operator
Bella Mia Salon & Spa
Angola , IN
2011.12 - 2022.04
- Provided exceptional customer service to ensure repeat business.
- Maintained salon finances, including budgeting, payroll and bookkeeping.
- Performed administrative duties such as filing paperwork and responding to emails.
- Resolved customer complaints quickly and efficiently while maintaining professionalism.
- Created marketing strategies to increase clientele and expand the business.
- Implemented continuous improvement initiatives for process optimization.
- Ensured compliance with industry regulations and standards.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented successful business strategies to increase revenue and target new markets.
Cosmetologist
Regis Hair Salon
Lansing , MI
2006.09 - 2010.08
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Trained or supervised other hairstylists, hairdressers and assistants.
- Delivered exceptional customer service by addressing concerns promptly.
- Conducted thorough consultations to determine client needs.
Server/Head Bartender
Applebee's Grill + Bar
Angola , IN
2010.06 - 2013.03
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Bachelor of Science - Science of Psychology of Addiction
Purdue University Global
Lafayette, IN2025-12
Associate of Science - Business Administration
Great Lakes Christian College
Lansing, MI05.2008
High School Diploma -
Fremont High School
Fremont, IN05.2006
Skills
- Sales Support
- Training expertise
- Guest Relations
- Logistics Coordination
- Cultural Awareness
- Inventory counting
- Friendly Communication
- Customer Consultation
- Time management proficiency
- Strong Organization
- Attention to Detail
Certification
- Licensed Cosmetologist - 2006-present
NE Indiana CASA
I serve as a CASA volunteer in Northeast Indiana. CASAs, or Court-Appointed Special Advocates, are volunteers trained and appointed by judges to advocate for abused and neglected children in foster care. CASAs conduct thorough assessments, attend court hearings, and make recommendations to address the children's needs. They provide support, advocating for the children's safety, well-being, and long-term stability, playing a big role in guiding them through the complexities of the child welfare system to secure safe, permanent homes.
References
References available upon request.
Timeline
Hospitality Coordinator
Life Changing Church
2022.03 - Current
Salon Owner/Operator
Bella Mia Salon & Spa
2011.12 - 2022.04
Server/Head Bartender
Applebee's Grill + Bar
2010.06 - 2013.03
Cosmetologist
Regis Hair Salon
2006.09 - 2010.08
Bachelor of Science - Science of Psychology of Addiction
Purdue University Global
Associate of Science - Business Administration
Great Lakes Christian College
High School Diploma -
Fremont High School
- Licensed Cosmetologist - 2006-present
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