Summary
Overview
Work History
Education
Skills
Timeline
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Mary Reffner

Mary Reffner

Hospitality Coordinator
Duncansville,PA

Summary

Dynamic professional with over 25 years of diverse experience, including a role as a Hospitality Coordinator at Chick-fil-A. Proven expertise in training and exceptional communication, enhancing guest satisfaction. Strong organizational skills and a commitment to doing whatever is needed when it is needed have consistently driven positive outcomes in fast-paced environments. Adaptable and detail-oriented, dedicated to achieving excellence.

Overview

27
27
years of professional experience

Work History

Hospitality Coordinator

Chick-fil-A
04.2024 - Current
  • Maintained a clean and welcoming dining environment that guests enjoy when choosing to dine in with us.
  • Maintained clean and well-kept restrooms fully stocked and ready for guests to use when necessary.
  • Catered to dine-in guests needs and wants always with the intention of having them leave with a smile on their face after having dined with us.
  • Trained new team members to understand the importance of creating a top-notch dining experience for each and every guest.
  • Trained new team members on Front of House operations including Dining Room Attendant, Front Counter and Running orders to guests dining in.

Residential House Cleaner

CLEANSED
10.2023 - 04.2024
  • Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
  • Developed strong relationships with clients, earning trust through reliability and attention to detail.
  • Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
  • Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.

Marketing Specialist

Arrow Land Solutions LLC
05.2017 - 09.2023
  • Responsible for updating staff qualifications and resumes with work experience year to year.
  • Responsible for submitting Statements of Interest into the Pennsylvania Department of Transportation Engineering and Construction Management System (ECMS) in efforts to secure new state sponsored projects for the firm.
  • Responsible for doing internet research and submitting Requests for Proposals to municipalities around the state in efforts to secure new infrastructure projects where eminent domain expertise was requested.
  • Responsible for keeping monthly and yearly tracks of proposals generated throughout the specific time periods.
  • Member of 2-person price proposal team responsible for working closely with project team member entities outside the firm to generate fair yet competitive pricing for the right-of-way acquisition services the firm provided on each and every project.

Multiple Positions

Multiple Employers
04.1998 - 05.2017
  • Over the course of 19 years, I spent quality time working at several local Altoona, PA area civil engineering firms doing marketing work to help secure new projects for the firms I was working for during this time.
  • Also, during this same timeframe (19 years), I spent some of my best professional working times doing Grants Administration work within the University of South Carolina Medical School and the Palmetto State Geriatric Education Center.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Education

Marketing

Indiana University of Pennsylvania
Indiana, PA
05-1987

Skills

  • Strong organization
  • Food safety
  • Exceptional communication
  • Sales support
  • Policy implementation
  • Training expertise
  • Software knowledge

Timeline

Hospitality Coordinator

Chick-fil-A
04.2024 - Current

Residential House Cleaner

CLEANSED
10.2023 - 04.2024

Marketing Specialist

Arrow Land Solutions LLC
05.2017 - 09.2023

Multiple Positions

Multiple Employers
04.1998 - 05.2017

Marketing

Indiana University of Pennsylvania

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