Mary Reffner
Hospitality Coordinator
Duncansville,PA
Summary
Dynamic professional with over 25 years of diverse experience, including a role as a Hospitality Coordinator at Chick-fil-A. Proven expertise in training and exceptional communication, enhancing guest satisfaction. Strong organizational skills and a commitment to doing whatever is needed when it is needed have consistently driven positive outcomes in fast-paced environments. Adaptable and detail-oriented, dedicated to achieving excellence.
Overview
27
27
years of professional experience
Work History
Hospitality Coordinator
Chick-fil-A
Altoona, PA
04.2024 - Current
- Maintained a clean and welcoming dining environment that guests enjoy when choosing to dine in with us.
- Maintained clean and well-kept restrooms fully stocked and ready for guests to use when necessary.
- Catered to dine-in guests needs and wants always with the intention of having them leave with a smile on their face after having dined with us.
- Trained new team members to understand the importance of creating a top-notch dining experience for each and every guest.
- Trained new team members on Front of House operations including Dining Room Attendant, Front Counter and Running orders to guests dining in.
Residential House Cleaner
CLEANSED
Hollidaysburg, PA
10.2023 - 04.2024
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Developed strong relationships with clients, earning trust through reliability and attention to detail.
- Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
- Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
Marketing Specialist
Arrow Land Solutions LLC
Altoona, PA
05.2017 - 09.2023
- Responsible for updating staff qualifications and resumes with work experience year to year.
- Responsible for submitting Statements of Interest into the Pennsylvania Department of Transportation Engineering and Construction Management System (ECMS) in efforts to secure new state sponsored projects for the firm.
- Responsible for doing internet research and submitting Requests for Proposals to municipalities around the state in efforts to secure new infrastructure projects where eminent domain expertise was requested.
- Responsible for keeping monthly and yearly tracks of proposals generated throughout the specific time periods.
- Member of 2-person price proposal team responsible for working closely with project team member entities outside the firm to generate fair yet competitive pricing for the right-of-way acquisition services the firm provided on each and every project.
Multiple Positions
Multiple Employers
Altoona, PA; Columbia, SC
04.1998 - 05.2017
- Over the course of 19 years, I spent quality time working at several local Altoona, PA area civil engineering firms doing marketing work to help secure new projects for the firms I was working for during this time.
- Also, during this same timeframe (19 years), I spent some of my best professional working times doing Grants Administration work within the University of South Carolina Medical School and the Palmetto State Geriatric Education Center.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Marketing
Indiana University of Pennsylvania
Indiana, PA05-1987
Skills
- Strong organization
- Food safety
- Exceptional communication
- Sales support
- Policy implementation
- Training expertise
- Software knowledge
Timeline
Hospitality Coordinator
Chick-fil-A
04.2024 - Current
Residential House Cleaner
CLEANSED
10.2023 - 04.2024
Marketing Specialist
Arrow Land Solutions LLC
05.2017 - 09.2023
Multiple Positions
Multiple Employers
04.1998 - 05.2017
Marketing
Indiana University of Pennsylvania