Jonell Maxwell
Cody
Summary
Hospitality professional with proven experience in coordinating events and managing guest services. Skilled in team collaboration, problem-solving, and adapting to changing needs. Strong organizational abilities, excellent communication skills, and focus on achieving measurable results. Reliable, flexible, and adept at ensuring seamless operations and exceptional customer experiences.
Overview
5
5
years of professional experience
Work History
Hospitality Coordinator
Kings Inn & Americinn by Wyndham
Cody, Wyoming
10.2023 - Current
- Maintain accurate business records including guest information and room assignments.
- Coordinated guest reservations and ensured seamless check-in/check-out processes.
- Managed communication between departments to enhance guest satisfaction and operational efficiency.
- Established strong relationships with local vendors, securing discounts and promotional offers for guests'' benefit.
- Managed and prioritized over 20 daily calls, focusing on effective resolution.
Hotel Front Desk Agent
Pestana CR7 Times Square
New York, NY
08.2022 - 08.2023
- Achieved high levels of guest satisfaction by addressing needs and providing tailored services.
- Streamlined travel arrangements and scheduling, enhancing executive efficiency. Optimized mail distribution processes and improved phone communication responsiveness. Delivered comprehensive administrative support to senior leadership.
- Administered payment processing systems to enhance financial efficiency and customer satisfaction.
- Assisted potential guests in selecting optimal hotel accommodations, achieving a conversion rate of 66% for inquiries.
Aviation Operations Specialist
Norman Manley International Airport
Kingston Jamaica
08.2021 - 08.2022
- Oversaw coordination of daily flight operations to enhance operational efficiency and customer satisfaction.
- Analyzed air traffic control communications, focusing on safety compliance and optimizing operational workflows.
- Identified key areas for process optimization through thorough analysis of operational data and oversaw implementation efforts.
- Earned customer satisfaction approval ratings of 5% based on customer survey card comments.
Education
MBA - Business Analytics
Monroe University
New York, NY05-2027
Bachelor of Science Degree - Tourism, Hospitality, Entertainment and Management
Excelsior Community College
Kingston Jamaica01.2021
Associate Degree - Tourism, Hospitality, Entertainment and Management
Knox Community College
Kingston Jamaica01.2016
Skills
- Proficient in computer applications
- Strong interpersonal collaboration
- Confidential information management
- Strong organization
- Food safety
- Exceptional communication
- Key control
Proficient Skills
- Computer literacy
- Effective written and verbal communication
- Strong teamwork abilities
- Ability to take own initiative and maintain confidentiality
Awards
Honors Student - President List, 2023
Timeline
Hospitality Coordinator
Kings Inn & Americinn by Wyndham
10.2023 - Current
Hotel Front Desk Agent
Pestana CR7 Times Square
08.2022 - 08.2023
Aviation Operations Specialist
Norman Manley International Airport
08.2021 - 08.2022
MBA - Business Analytics
Monroe University
Bachelor of Science Degree - Tourism, Hospitality, Entertainment and Management
Excelsior Community College
Associate Degree - Tourism, Hospitality, Entertainment and Management
Knox Community College