HEATHER BOOTHE
Creola,US
Summary
Driven and results-focused Branch Manager with extensive experience in customer relationship management, sales development, and operations management. Proven ability to lead teams, drive business growth, and ensure regulatory compliance while fostering a culture of coaching and mentoring. Dedicated to building strong client relationships and achieving organizational goals through strategic leadership and operational excellence. Adventurous leader with strong emphasis on achievement and exceptional communication skills, driving team performance and growth through optimism and ambition. Socially adept and articulate, consistently standing out by inspiring and guiding teams to reach their full potential.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Branch Manager
Vinton County National Bank
02.2022 - 12.2025
- Responsible for planning and execution of branch calling plan. Actively called on prospective customers to develop new business and existing customers to expand and retain current business customers.
- Monitored branch production reports, coached staff, and utilized customer relationship software and skills to achieve branch production goals. I was responsible for ensuring that standard operating procedures, regulations, and policies were followed and provided guidance to branch personnel on operating problems, exceptions, and adjustments. I was responsible for making sure the branch was compliance with audit requirements.
- Grow the banks consumer loan and credit card portfolio as well as cross sell products, input loan requests, open deposit accounts, refer to other partners when appropriate, ensured that the ATM was maintained and balanced and conducted quarterly and annual employee evaluations.
Assistant Branch Manager
Atomic Credit Union
06.2021 - 01.2022
- Performed daily branch operations including opening and closing procedures, customer service, cash management and administrative duties.
- Directed daily branch operations, leading the team to exceed monthly sales goals.
- Provided leadership to ensure the highest level of customer service was achieved through coaching, training and mentoring staff members.
BSSR
PNC Bank
01.2016 - 06.2021
- Frontline employee involved in both sales and service working to grow customer base and provide financial solutions.
- Proactively cross sold products and services while ensuring excellent customer experiences.
- Acquired new customers and expanded existing client relationships.
- Assisted with the efficient running of daily branch activities.
Teller Coordinator
US Bank
03.2015 - 12.2015
- Performed periodic audits of teller accounts to ensure accuracy and completeness.
- Verified accuracy of teller deposits by reconciling reports generated by the system.
- Developed and maintained strong client relationships, resulting in increased repeat business.
Teller/Front Office Receptionist
Ohio University Credit Union
07.2014 - 02.2015
- Assisted customers with deposits, withdrawals, and check cashing services in a friendly and efficient manner.
- Balanced cash drawer and maintained full accountability for assigned cash on hand.
- Developed strong customer relationships by providing excellent customer service and responding to inquiries promptly.
Teller Supervisor/New Account Rep
Vinton County National Bank
05.2007 - 05.2014
- Assisted customers with deposits, withdrawals, and check cashing services in a friendly and efficient manner.
- Balanced cash drawer and maintained full accountability for assigned cash on hand.
- Developed strong customer relationships by providing excellent customer service and responding to inquiries promptly.
Teller
Vinton County National Bank
01.1996 - 05.2007
- Assisted customers with deposits, withdrawals, and check cashing services in a friendly and efficient manner.
- Balanced cash drawer and maintained full accountability for assigned cash on hand.
- Developed strong customer relationships by providing excellent customer service and responding to inquiries promptly.
Education
Associate in Applied Business -
University of Rio Grande
Rio Grande, OH, US05.1994
Skills
- Customer relationship management
- Decision-making
- Coaching and mentoring
- Work ethic
- Operations management
- Staff supervision
- Sales development
- Staff development
- Relationship building and management
- Staff recruitment
Certification
NMLS
Timeline
Branch Manager
Vinton County National Bank
02.2022 - 12.2025
Assistant Branch Manager
Atomic Credit Union
06.2021 - 01.2022
BSSR
PNC Bank
01.2016 - 06.2021
Teller Coordinator
US Bank
03.2015 - 12.2015
Teller/Front Office Receptionist
Ohio University Credit Union
07.2014 - 02.2015
Teller Supervisor/New Account Rep
Vinton County National Bank
05.2007 - 05.2014
Teller
Vinton County National Bank
01.1996 - 05.2007
Associate in Applied Business -
University of Rio Grande