Heather Boshart
Washington,United States
Summary
Astute sales lead offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
10
10
years of professional experience
Work History
Team Lead
Betting Hero
Baltimore, MD
10.2022 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
Delivery Driver
Uber
Washington, DC
08.2019 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Fostered positive working relationships with regular customers.
Patient Care Specialist
Anacostia Organics
Washington, DC
03.2022 - 06.2022
- Completed initial intake of first-time customers and provides continued assessment during subsequent visits
- Imported product knowledge to patients and customers
- Educated patients on the benefits of cannabis and the Anacostia Organics assortment and guide them through the purchasing process
Budtender
All American Papers
Washington, DC
03.2021 - 03.2022
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Checked guests' photo identification for validity and age requirements.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Restocked supplies and arranged displays.
- Maintained strict inventory controls for regulatory compliance across dispensary operations.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
Server/Bartender
Busboys And Poets
Washington, DC
10.2019 - 05.2020
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Server
Applebee's
Williston , ND
03.2019 - 07.2019
- Increased sales significantly by upselling higher-end products to customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Head Coach/ Manager
Hibbet Sports
Pratt, KS
03.2015 - 02.2019
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Daily, weekly & monthly inventory assessments
- Managed schedules, accepted time off requests and found coverage for short shifts.
Education
Diploma -
Pratt High School
Pratt, KSSkills
Scheduling and organization
- POS Systems and Ordering Platforms
- Building Customer Trust and Loyalty
Multitasking
- Upselling Products and Services
- Issue and Complaint Resolution
- Customer Data Confidentiality
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Customer Retention Strategies
- Responding to Difficult Customers
Timeline
Team Lead
Betting Hero
10.2022 - Current
Patient Care Specialist
Anacostia Organics
03.2022 - 06.2022
Budtender
All American Papers
03.2021 - 03.2022
Server/Bartender
Busboys And Poets
10.2019 - 05.2020
Delivery Driver
Uber
08.2019 - Current
Server
Applebee's
03.2019 - 07.2019
Head Coach/ Manager
Hibbet Sports
03.2015 - 02.2019
Diploma -
Pratt High School