HEATHER BOSHART

• Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
• Grew customer base by 120% in 18 months through targeted social media promotions and seasonal campaigns.
• Increased online engagement by 60% via daily content creation, contests, & behind-the-scenes features.
• Enhanced company reputation by consistently delivering exceptional service quality to customers.
• Boosted average order value by 35% with curated bundle offerings and up-sell strategies.

• Raised client retention rate by 40% through improved scheduling systems and personalized service follow-ups.
• Helped generate a 25% increase in monthly revenue by streamlining daily operations and upselling memberships

• Managed over 200 client appointments per week while resolving scheduling conflicts and reducing no-shows by 30%.
• Led marketing collaboration for local events, resulting in a 20% boost in foot traffic.

• Surpassed sales targets by 15% quarter-over-quarter through team performance coaching and product expertise.
• Onboarded 25+ new hires and helped reduce training time by 20% via new process documentation.
• Maintained a 99% compliance rate across state-regulated systems with zero violations.
• Elevated user activation rates on partnered betting platforms by 35% through effective user onboarding.

• Helped increase repeat business by 50% by providing tailored product recommendations.
• Contributed to 20% growth in monthly sales through upselling and customer loyalty initiatives.
• Maintained accurate inventory records with 98% stock accuracy and reduced shrinkage.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Controlled costs to keep business operating within budget and increase profits.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Improved marketing to attract new customers and promote business.