Heather Bouchonville
Elyria
Summary
Results-driven Store General Manager known for high productivity and efficient task completion. Possess specialized skills in inventory management, customer service excellence, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring smooth store operations and positive work environment.
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
26
26
years of professional experience
6
6
years of post-secondary education
Work History
Store General Manager
Signet Jewelers/KAYS/Ostermans
Lorain
01.2010 - 12.2025
- Oversaw daily store operations to ensure smooth functioning and customer satisfaction.
- Managed inventory levels, optimizing stock availability and product presentation.
- Trained and developed staff, fostering a collaborative team environment.
- Implemented sales strategies to enhance customer engagement and drive revenue.
- Ensured compliance with company policies and procedures in all store activities.
- Analyzed sales trends to inform product selection and promotional efforts.
- Coordinated visual merchandising to create an appealing shopping experience.
- Resolved customer inquiries and complaints effectively to maintain loyalty.
- Ensured compliance with company policies and procedures as well as applicable laws and regulations.
- Resolved customer complaints promptly while maintaining excellent customer service standards.
- Reviewed daily store activities including cash flow management, expense tracking and shrinkage control.
- Identified opportunities for process improvements within the store environment.
- Reordered inventory when supplies dropped below predetermined levels.
- Assisted customers in selecting appropriate merchandise based on individual needs and requirements.
- Prepared detailed reports on store operations such as stock levels, financial performance or employee productivity.
General Store Manager
Alvins Jewelers
Elyria
11.1999 - 01.2010
- Managed daily operations of jewelry store and ensured smooth workflow.
- Oversaw inventory control and maintained optimal stock levels for products.
- Trained and supervised staff to improve customer service and sales techniques.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Coordinated visual merchandising to create appealing displays for merchandise.
- Implemented cash handling procedures to ensure accuracy in transactions.
- Oversaw daily operations of store, including inventory, and supply restocking, cash-handling and assisting customers.
- Supervised receiving, stocking, merchandising, display maintenance and other related tasks.
- Provided customers with information about product features and assisted them in selecting items.
- Maintained records of inventory, sales, and personnel activity.
- Inspected store premises regularly to maintain cleanliness and a safe working environment.
- Recruited, hired, trained, supervised, evaluated, and managed staff members.
- Monitored staff performance and provided feedback to ensure service standards were met.
- Conducted regular meetings with employees to discuss current operations issues.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Developed and managed annual budget for the store.
- Scheduled shifts for employees to meet operational needs of the store.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Education
Master of Arts - Opera Performance And Vocal Pedagogy
The University of Akron
Akron, OH 08.1996 - 06.1998
Bachelor of Arts - Music Education And Vocal Performance
Ohio Northern University
Ada, OH 08.1992 - 06.1996
Skills
- Inventory management
- Visual merchandising
- Sales strategy implementation
- Customer engagemen
- Payroll management
- Employee engagement
- Security
Timeline
Store General Manager
Signet Jewelers/KAYS/Ostermans
01.2010 - 12.2025
General Store Manager
Alvins Jewelers
11.1999 - 01.2010
Master of Arts - Opera Performance And Vocal Pedagogy
The University of Akron
08.1996 - 06.1998
Bachelor of Arts - Music Education And Vocal Performance
Ohio Northern University
08.1992 - 06.1996