Heather Bouck
Working with Animals
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position at a Assisted Living Facility or working with AnimalsAnimalAnimalsAnimals[
Overview
15
15
years of professional experience
Work History
Digital Shopper/Overnight Stocker
Walmart
05.2011 - 01.2024
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
- Tracked substitutions and informed customers of changes.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
Assistant Manager of Daily Operations
Little Doggie Paradise
06.2010 - 08.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Veterinary Assistant/Kennel Technician
VCA Wingate Animal Hospital
12.2008 - 08.2013
- Monitored multiple dogs daycare environment
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Improved client relations through effective communication and education on pet health needs.
- Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
Education
Associates Degree - Veterinary Technology
06.2009
Skills
- Dog Behavior Knowledge
- Adaptable and Flexible
- Cleanliness and sanitation
- Positive Reinforcement Methods
- Teamwork and Collaboration
- Customer Service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Digital Shopper/Overnight Stocker - Walmart
05.2011 - 01.2024
Assistant Manager of Daily Operations - Little Doggie Paradise
06.2010 - 08.2013
Veterinary Assistant/Kennel Technician - VCA Wingate Animal Hospital
12.2008 - 08.2013
Bel-Rea Institute of Veterinary Technology - Associates Degree, Veterinary Technology
Hobbies
Canine Behavior Modification and rehabilitating neglected, skittish dogs that have been abused by gaining confidence and raising self esteem.
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