Heather Bowen
Greeley,CO
Summary
State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.
Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures.
Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Server/Bartender
Mirror Image Brewing Co.
Johnstown, CO
01.2025 - Current
- Provided exceptional customer service, ensuring a positive dining experience for all patrons.
- Managed table assignments and prioritized guest needs to enhance service efficiency.
- Collaborated with kitchen staff to communicate orders accurately and in a timely manner.
- Trained new servers on menu offerings and operational procedures to maintain service standards.
- Processed transactions using POS systems, ensuring accuracy in billing and payments.
- Assisted in maintaining the cleanliness and organization of dining areas for optimal presentation.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Server Trainer/Head Server
The Greeley Chophouse
Greeley, CO
02.2018 - 08.2022
- Trained new servers on menu knowledge and customer service standards.
- Developed training materials to enhance onboarding efficiency and consistency.
- Mentored staff to improve service techniques and dining experience.
- Implemented feedback mechanisms to assess and improve training effectiveness.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Closed out cash drawer at the end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
Server Trainer
Parry's Pizza
Johnstown, CO
09.2017 - 12.2018
- Trained new servers on menu items, service protocols, and customer interaction techniques.
- Developed training materials to enhance onboarding efficiency and consistency among staff.
- Conducted ongoing evaluations of server performance to identify areas for improvement.
- Implemented standardized service procedures to improve guest satisfaction and streamline operations.
- Enhanced team efficiency by leading comprehensive training sessions on menu knowledge and customer service techniques.
- Led by example, demonstrating exemplary customer service and work ethic, setting high standard for trainees.
Health Educator Intern
Health Works Cincinnati
Cincinnati, OH
03.2012 - 04.2013
- Developed educational materials to promote health literacy among diverse community groups.
- Facilitated workshops and seminars on nutrition and wellness topics, engaging participants effectively.
- Collaborated with healthcare professionals to identify community health needs and resources available.
- Conducted surveys to assess knowledge gaps and inform program development strategies.
- Maintained accurate records of participant attendance, evaluations, and other relevant metrics for ongoing program evaluation and improvement.
- Facilitated partnerships with local schools to implement age-appropriate health education curriculum for students K12.
Education
Bachelor of Science - Horticultural Science
The University of Cincinnati
Cincinnati, Ohio06-2010
Associate of Arts - Radiology Technology
Aims Community College
Greeley, CO06-2029
Certificate of Technical Studies - Nursing Assistant
Aims Community College
Greeley, CO04-2026
Skills
- Strong work ethic
- Exceptional customer service
- Warm and friendly
- Reliability
- Team player
- Customer service
- Guest engagement
- Adaptable and flexible
- Relationship management
- Cleanliness standards
Accomplishments
- Improved team productivity with morale-boosting incentives.
Certification
- Certified Server/Key Manager, [Chophouse] - [2019-2022]
- Certified [CNA], Colorado Board Of Nursing - [2026]
Timeline
Server/Bartender
Mirror Image Brewing Co.
01.2025 - Current
Server Trainer/Head Server
The Greeley Chophouse
02.2018 - 08.2022
Server Trainer
Parry's Pizza
09.2017 - 12.2018
Health Educator Intern
Health Works Cincinnati
03.2012 - 04.2013
Associate of Arts - Radiology Technology
Aims Community College
Bachelor of Science - Horticultural Science
The University of Cincinnati
Certificate of Technical Studies - Nursing Assistant
Aims Community College