Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Heather Brackin

Mental Health
Haughton,Louisiana

Summary

Results-driven Mental Health Specialist offering passion and determination demonstrated over 3 years of industry experience. Challenges clients to work toward healing and self-sufficiency while emphasizing personal strengths and milestones.

Dedicated food service and mental health professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the working environment.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
years of professional experience

Work History

Seedlinks Behavior Management
Shreveport, LA

Mental Health Specialist
01.2023 - Current

Job overview

  • Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards at Job Corps Shreveport.
  • Attended professional meetings and conferences to maintain and improve professional competence.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Scheduled appointments and conducted follow-up calls to students.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Documented student progress in confidential files.
  • Encouraged students to discuss experiences in group and individual settings.
  • Provided students with recommendations to community resources.
  • Presented lectures and seminars in community to increase awareness of mental health issues.
  • Communicated with students to develop social and psychiatric observations.
  • Monitored students and assessed suicide risks.
  • Encouraged students to express feelings and discuss what was happening in day-to-day life in order to help each person develop insight into personal experiences and relationships
  • Implemented well-received activities and events.

Seedlinks Behavior Management
Shreveport, LA

ACT Employment Specialist
12.2022 - 02.2023

Job overview

  • Maintained records of consumer employment activity such as potential and current employers.
  • Matched clients to open positions based on skills and work requirements.
  • Conducted assessments, interviews, and job trials with clients to develop person-centered plans for employment and support.
  • Recognized client employment barriers and devised strategies to resolve.
  • Assessed individuals to identify skills, strengths and interests for job placement.
  • Advised clients on job searching, interviewing and resume writing techniques to increase employment chances.
  • Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
  • Assessed mental health needs to determine nature and extent of clients' emotional, behavioral or mental health issues.
  • Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
  • Observed and monitored client behavior and responses to treatment.
  • Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
  • Supervised busy caseload, managing clients, balancing workload and prioritizing client needs.

Seedlinks Behavior Management
Shreveport, Louisiana

MHR Case Manager
04.2022 - 12.2022

Job overview

  • Verified successful coordination of counseling efforts with mental health professionals, doctors, social workers and other stakeholders.
  • Educated patients about common mental health and substance abuse disorders to facilitate understanding of treatment options.
  • Managed over 20 patients while monitoring and evaluating care plans.
  • Provided referrals to connect clients with other community resources to support mental health and well-being.
  • Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
  • Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
  • Prepared reports to summarize clients' mental health status and treatment progress.
  • Recorded patient progress and treatment recommendations to be shared with medical providers, psychiatric consultants and other treating providers.

Louisiana Methodist Child And Family Services
Ruston, LA

Mental Health Specialist
03.2020 - 04.2022

Job overview

  • Monitor, assess, and document the behaviors and progress of children ages 11-17 who have been diagnosed with mental health and/or behavioral issues and implement crisis intervention techniques.
  • Direct youth through a daily routine helping them complete chores, participate in group and individual activities, learn good hygiene habits, and stick to their medication regimen.
  • Care for youth in difficult situations by comforting and counseling them, helping them identify triggers, and encouraging youth to utilize healthy coping mechanisms.
  • Consult with teammates the best course of action for individual youth based on the youths needs and work together to meet these needs.
  • Work full time hours,12 hour shifts, 3-4 days a week.

Log Cabin Grill & Market
Ruston, LA

Server/Hostess
05.2018 - 03.2020

Job overview

  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Texas Roadhouse
West Monroe, LA

Server/Hostess
07.2015 - 05.2018

Job overview

  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Education

Louisiana Tech University
Ruston, LA

Bachelor of Arts from Psychology
05-2021

University Overview

West Ouachita High School
West Monroe, LA

High School Diploma
05-2017

University Overview

Skills

  • Ul>
  • Building rapport
  • P>Crisis Intervention
  • P>Records management
  • P>Performance improvement
  • P>Software applications
  • P>POS systems
  • P>Cultural Awareness
  • P>Good Telephone Etiquette
  • P>Active Listening
  • P>Organization and Time Management
  • P>Interpersonal Communication
  • P>Self-Motivated
  • P>Critical Thinking
  • P>Training and Development
  • Mental Health Support
  • HIPAA Requirements

Timeline

Mental Health Specialist
Seedlinks Behavior Management
01.2023 - Current
ACT Employment Specialist
Seedlinks Behavior Management
12.2022 - 02.2023
MHR Case Manager
Seedlinks Behavior Management
04.2022 - 12.2022
Mental Health Specialist
Louisiana Methodist Child And Family Services
03.2020 - 04.2022
Server/Hostess
Log Cabin Grill & Market
05.2018 - 03.2020
Server/Hostess
Texas Roadhouse
07.2015 - 05.2018
Louisiana Tech University
Bachelor of Arts from Psychology
West Ouachita High School
High School Diploma
Heather BrackinMental Health