Heather Bradley
Lebanon,TN
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
4
4
years of professional experience
Work History
Lead Assistant Manager
Speedway
06.2022 - 05.2024
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Enhanced team productivity by implementing efficient work processes and streamlining operations.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
Manager
Mcdoland's
10.2020 - 05.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma -
Perry County High School
Linden, TN05.2001
Skills
- Effective Leadership
- Customer Engagement
- Team Management
- Health and safety compliance
- Operations Management
- Staff Management
- Workload Management
- Product and service knowledge
- Policy Enforcement
- Scheduling and Coordinating
- Orientation and training
- Cost Control
Timeline
Lead Assistant Manager
Speedway
06.2022 - 05.2024
Manager
Mcdoland's
10.2020 - 05.2022
High School Diploma -
Perry County High School
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